"I gave you my email for a "... 5% discount..." and it wasn't applied to my purchase!"
"Successfully placed an order for my grandchildren. Positive Experience. "
“Hi Marge! We were so happy to help you out today! Your grandchildren will love their Rokkitwear! Thanks so much for your business!”
"It was very cool. Although customization area needs work.
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“Hi Anthony. Thanks so much for your order. We are always looking for ways to improve! Please elaborate on the problem or suggestions you have. Thanks so much!”
"Rokkitwear has some of the best things for school apparel "
“Micah! SO glad you are happy with your Rokkitwear! We appreciate your business!”
"Check out was VERY confusing "
“Hi Gregory! We are sorry you had an issue with check out. There is a live chat window on the website that could help with any questions you have. Thanks so much for shopping Rokkitwear!”
"PayPal would not pull up."
“Hi Nancy. PayPal is unfortunately not something that our website can control. They often have outages. There is a website downdetector.com that shows where and when it is down. We appreciate your business and our glad you chose Rokkitwear!”
"The web site repeatedly went down (due to host error). Also very disappointed that there is no "performance" gear in youth sizes. "
“Hi Anna. We are sorry you had a problem with the website. However, next time you may want to try a different internet browser. Internet Explorer is no longer supported by Microsoft so that often is the issue when the website goes down. Google or Firefox are often better choices.
Also, we have at least 15 performance options in youth sizes. There is not a drop down for Performance, but in every category be it short sleeve, long sleeve, or hoodie there are performance options in the youth.
Thanks so much for your order. We appreciate your business!”
"Pickup cost as much as shipping??? Over $11. Crazy. "
“Hi Sherri. We appreciate your order. The pickup option is free. There is no fee for pickup. You chose priority mail from the shipping drop down menu of your order. If you would like to pick up your order instead, we could go into your order and refund the shipping charges. If this is the reason you gave us only 1 star, we hope you will reconsider you're rating as we take great pride in our customer service. ”
"The website was glitchy and gave me trouble keeping items in my cart. "
“Hi Kathleen. We recommend using Google as browser. Most of the time, people who are having trouble with the site are using Internet Explorer which is no longer supported by Microsoft and is often glitchy with many websites. We also have a live chat on the website if you have trouble in the future, we would be happy to help! Thanks so much for your Rokkitwear order!”
"It was great finding the High School tee that I needed as a gift for a 55 year alumni. Only sour note is the shipping cost. $8 for a tee shirt? Really?"
“Vicki - thanks for taking the time to rate Rokkitwear! We are so glad you found the gift you were looking for. Unfortunately, the shipping costs are regulated by the USPS, not by Rokkitwear. I hope you will order again in the future. We appreciate your business!”
"I just sent a gift card to my grandson for his birthday. Will probably shop here again for Christmas. I did not know about your sight, I just googled it and found your site...thus I'm sure there more unaware grandparents would love to know your site is available online
Sue"
“Thanks so much for the kind words Sue! We are so glad to hear you will be doing some Christmas shopping with Rokkitwear! As always - thank you for your business!”
"You gave me a discount code but I could not find where you enter it at checkout. "
“A customer service rep will be reaching out to you directly. Thanks so much for your patience!”
"the pricing and the shipping cost - very high compared to other school wears from other companies"
“Rokkitwear sells high quality items that are custom printed per piece. None of our competitors offer this option. We do not have a quantity that you must order or a specific style. If you only order one hat, you can have it printed specifically the way you choose in the style and color that pleases you. Shipping is dictated by the USPS. We do not have any control over the shipping costs. I hope this helps to explain the pricing and shipping and that you will reconsider trying Rokkitwear in the future. ”
"Kept saying email was used would not give me the option to order ...finally email worked then needed a pass word .....so took a couple more try's to get pass word changed"
“Hi Susan. So sorry you had that issue with your email. The online chat rep could have helped you with that problem right away, but I am glad it was resolved. We are always happy to help our customers if they are experiencing an issue while ordering. Hopefully, you will love your product enough to give us a better rating. Thanks so much for shopping Rokkitwear!”
"I needed to spend more than my gift card was worth in order for it to process. "
“Hi Jill. We are very sorry you had problems using your gift card. We are checking out this problem with our accounting dept and we will update you privately with the resolution. Thanks so much for shopping Rokkitwear!”
A rep from Rokkitwear, HeatherRokkitwear, has responded:
“Thanks so much for your order. When you put your email in, we send you the discount code via your email and then you put it in the box for coupon code before checking out. It is not automatically applied. That code can still be used for a future order. Thanks so much for shopping Rokkitwear!”