"Many horrible stories here; glad I didn't get involved with this company. There were some parts listed for sale on the Roomba Recycle.com that I could have used, but there was no way to "check out" and no one responded to many emails. No phone # or addr listed which should be clear warning this is a shady company!"
"I sent my Roomba ( Order Number 1831100) to be repaired by this company. This company is a total sham. Not only did they not repair the machine, but they also wanted to charge me a storage fee for the machine. They have refused to return my machine. I am filing a law suit agains this company."
"The "repair service" is a SCAM.
They go by multiple names (roombaexchange.com protechrobotics.com C.R. Home Improvements Inc.)
I paid $50 and sent my roomba in for a repair, knowing it was a simple fix. 2 weeks later after I had emailed them several times they replied with "we're working on it". Another week and they had "diagnosed" it, and oh what a diagnosis. I don't think they diagnosed my machine, but when I emailed them they said it is not possible to diagnose the wrong machine. I told them I was unsatisfied with their "options" and "service" and asked for my machine back. At which they replied "You'll need to checkout here" to get it back. It is another $25.45 to get the machine back.
So I'm out $50 plus the cost of shipping it in, and 1 roomba. Or another $25.45. The price they quoted for repair was just slightly less than a new roomba, and the machine I sent in is in very good condition."
"I have filed a report with the Florida Attorney General reporting the deceptive nature of the C.R. Home Improvement's website . I too, sent in my Roomba for the "Complete Roomba Repair Evaluation and Reconditioning Service" for $49.95, as well as shipping. Only to be deceived by the promises made by their site. No where on the front page of their site do they suggest that parts will be in addition to their advertised promotion ( if they mention that fact anywhere on their entire site, I have yet to come across it), or that the promotion only includes diagnosis (not the "complete reconditioning" implied by the promotion's title. Identical to other reviewer's complaints, C.R. Home Improvements, rather than reconditioning my Roomba for their advertised price, offered to replace key components for more than we paid for the robotic vacum in the first place. When I complained and demanded a full refund and that my Roomba be returned, C.R. Home Improvements refused on all issues."
"I have never dealt with a company like this before. I sent them my scooba for a diagnostic evaluation. After spending $55 for the evaluation and $40 to ship the scooba to them. They sent me an invoice for repairs that came to about $30 less than a brand new scooba would cost. Ok, so a lot needed to be fixed. But they wouldn't allow me to tell them what I wanted to fix and what I felt worked well. Like the tires for instance. They told me I needed new tires. The tires are fine. But I didn't have a choice. And I forgot to send them the charger. Which works fine. But they won't fix the scooba unless I either spend money to ship my charger or buy a new one from them. I have never dealt with a company like this before."
"I ordered some replacement brushes for my Roomba on a Saturday and they arrived the following Thursday. Very happy with their prompt service! I highly recommend them!"