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Product & services pricing
0.00/5
Chance of future purchase:
4.38/5
Shipping & packaging:
0.00/5
Customer service:
4.38/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-12-08

Great parts specialist.

"Great team in the parts department."


Verified
1/5

2023-12-07

Dealer did clearly state the restocking fee on their parts

"Attempted to help out an 82 year old relative by fixing their 2021 Toyota Highlander liftgate. Dealer agreed it sounded like the liftgate motor. Part suspected was not in stock anywhere with Toyota, so I bought it online with Roseville to expedite process. When it turned out that it wasn’t this part. And had to return it, the parts dept informed me there was a $100 restocking fee on a $300 part one week after purchasing it. Would not back down, claimed it was in the terms and agreements page. But not on the order page where a customer would see it. So, my advice would be, to Tia straightforward dealer who won’t make a 33 percent margin of profit on a part they are going to resell. I’m a mechanic. Parts guy told me that you shouldn’t just buy parts to shotgun a problem. Except, when you make a diagnosis, you buy a part to try to solve the problem. Until it doesn’t solve the problem, and then you move on. Please, Roseville Toyota, don’t have non-mechanics telling mechanics how to fix cars and buy parts to solve a problem.

I would avoid this dealer, and find a parts source you can build a relationship with.
"

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Verified
5/5

2023-12-04

Employee was really nice

"I called to ask about a part and the employee was very helpful walking me through the website over the phone. "

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Verified
5/5

2023-12-03

Good prices and local pickup, saved on shipping!

"Good prices and local pickup, saved on shipping!"


Verified
4/5

2023-11-30

Good prices genuine oem toyota Parts

"Store pickup good
Used online purchases numerous times
"

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Verified
5/5

2023-11-20

Parts

"Parts guys were great. Thank you boys!"

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Verified
5/5

2023-11-18

Exceptional customer service, courteous.

"Parts representative was extremely helpful with helping me get best price for part I needed "

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Verified
5/5

2023-11-12

4Runner TRD Pro: ordered Toyota branded rock rails and had them installed at the dealer. Quick, excellent service.

"4Runner TRD Pro: ordered Toyota branded rock rails and had them installed at the dealer. Quick, excellent service."

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Verified
5/5

2023-11-04

Tundra brekes

"My Toyota dealership in Carson City Nevada told me I needed new front brake rotors for my Tundra. They quoted me $500 for a pair of OEM rotors without labor. I bought the exact same OEM rotors from Roseville Toyota for $73 and they arrived 2 days later. Thank you for saving me so much money and providing excellent service."

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Verified
5/5

2023-11-01

Outstanding!

"Excellent help and parts service. "

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Verified
5/5

2023-10-26

Parts is great!

"The parts guy was great , I don’t remember his name, very nice and helpful."

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Verified
5/5

2023-10-24

Excellent Sales Specialist

"I had an excellent experience working with sales agent Mr. Mo Qasim. He is extremely knowledgeable about car details and specifications. he is very patient. He answered all my questions and never pressured me into making a decision. Mr. Qasim made the car-buying process smooth and stress-free, and I'm thrilled with my new Toyota BZ4X. I highly recommend him for anyone in the market for a new vehicle. honestly, Toyota Roseville luck to have Mr. Qasim in the sales team."

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Verified
5/5

2023-10-11

Thank you for the fast delivery of spare parts

"Original spare parts in this center turned out to be cheaper and with fast delivery"

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Verified
3/5

2023-10-06

Shipping options?

"I only had 1 shipping option with no expedited shipping. Item then shipped 3 days later."


Verified
4/5

2023-09-30

Title

"They were great at finding a discontinued part.
Thank you Roseville!!! You rock
"

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