"It was fantastic! I ordered a necklace for my friend’s birthday and it was gorgeous! I had a question about when it would come and customer service was great! I also got my order a couple days early! Very happy with my purchase, will buy again!"
"Love all their jewelry, esp. this ring."
"Beautiful necklace for my everyday life! I will never take it off. "
"Ordering was easy. Shipping time was good."
"I bought a 14kt gold ring that stated it was 14 kt gold metal. The ring is plastic. Maybe it is gold plated, but there is nothing metal about it. I filed a complaint with the attorney general for their deceptive practices and everyone that has been wronged by them should do the same. I could have bough the same type of ring for $20 off amazon with FREE return. "
"The jewelry store and their support system of delivery are both flawed and incompetent. We both have the same tracking number my tracking number says the item was delivered to my local post office my local post office says they have never seen the package. The same tracking number from the jewelry store says my item is in Georgia so evidently the left hand does not know what the right hand is doing"
"Simon and Ross's customer service, were not helpful at all. I sent them 33 emails since last October, they did not have the courtesy to help locate the lost package by their courier UPS. I strongly advise not purchase online with is company."
"Bought a 18k gold over sterling multi-link layered necklace, 100% Guaranteed, made in Italy. Upon receiving it ,I notice it darkened tone , after A WEEK, the 100% guarantee, Made in Italy, was GONE!!!! TARNISHED!!!!"
"My wife picked out something she wanted for Christmas and sent me the link. I ordered it. I used the exact link she sent which was to Ross Simons because I wanted to be sure to get exactly what she wanted. I ordered it on 5 Dec. They told me I'd have it by Christmas even if they had to overnight it. Well it's March now, and they have just kept on moving the delivery time out. We are up to first week of may now. I found that I can order it elsewhere and get it in a few days so I finally cancelled. They stink! I could have had it by Christmas if they'd been honest with me."
"The *jewelry* Ross-Simons sells arrives without any certification. If you want to buy real gem stones or diamonds, it's probably safer to buy from Zales. "
"I ordered a bracelet from them on the 28th of January, today is the 11 of February and still not package . Called to inform them that I didn’t receive my package and they keep giving the Usps days to locate the item ! I don’t even want the item anymore & they’re giving me a hassle about getting a refund ! Please be very aware "
"I ordered a 135.00 pair of earrings to have for a special trip. They arrived looking like something you by at the .99 cent store. Horribly cheap looking and half the size of what I expected. Pictures on their website are deceiving. After you realize what a big mistake it was to order from this company, the next big issue is dealing with customer service when you would like to initiate the return. Best advice, don't order from this company. You'll be lucky to get a refund, and if you do it will take a long time. Biggest rip off. "
"very hard to return items you buy from them office persons were very rude with us also will not stop sending catalogs I do not want"
"Most awful cheap jewelry. Since June 2019 I have had 2 different rings ranging in price from 1000 to 2000.00 dollars diamonds just falling out. Ridiculous also quality of Gold is ridiculous. You will get better quality jewelry at target. So disgusting. I will never order from them again."
"Ross-Simons will NOT stop sending me catalogues, no matter how many times I've called I'm still getting 3-4 catalogues a week. For me the now the Ross-Simons brand is associated with an avalanche of junk mail and I will never buy from them again."