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Verified
1/5

2006-05-10

"Product was received and sent back for refund per instructions from Rowcal, refund was not received. Sent mail multiple times to send refund or send product back. Mail was received confirming 2006 version of software would be sent. To date, nothing (refund or product) has been received. Not good for the first time using Rowcal. I trust you don't need to ask me if I would purchase from Rowcal again."

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
1/5

2006-03-04

"Bought 2 Norton Anti Virus 2005. Both were already activated and have played hell getting the replacements that are IN THE MAIL. 2 weeks and still not here come on they are coming US to US not europe. DO NOT BUY FROM THEM"

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Verified
1/5

2005-01-27

"I ordered this software and paid 2-3 day shipping. Payment was taken immediately and a shipping number was given. Today more than a month later, I received my product. The disk is cracked in 2. It was simply placed in a bubble rap. No box or cardboard. They have no contact information. They don't return any of my emails throughout the month. They didn't respond to negative feedback. I called information and used the address on the package, they have no number for them within a 100 mile radius. What a scam!!!"

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Overall quality of the company
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Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-12-15

"Pricing is great! Order processing and shipping were fast - I received my item within (3) days of placing the order. Received an email update of when the item shipped. No problems! Recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-09-11

"Ordered a common software CD 3 days ago. Rowcal.com charged my credit card immediately. The order has been listed as "pending" on their site for 3 days. Rowcal.com has not responded to my emails to customer service. Live support link on their site does not work. I specifically said in comments on my order to not charge my card if they did not really have the item in stock and ready to ship as it is presented on their site."

Detailed Review Benchmark + -
Overall quality of the company
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Pricing of products and services
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Value the company offers
N/A
Is consumer focused
Is trustworthy
N/A
Is easy to do business with
Is committed to quality products and services
N/A

Verified
5/5

2004-07-08

"i purchased a Creative Labs Audigy2 ZS sound card on 1/3/04. i got notified in an email stating that my order was "processing" and on 1/4 it had been shipped out via priority mail. I was a little sketchy at first due to no reviews on this site or anywhere but i gave it shot I haev to say that ih ave no regrets here. the package came in 2 days and everything came just as i expected. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Being knowledgeable
Being trustworthy
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A