"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Nice rug, looks good, great texture"
"I received my rug within three days. It was exactly as pictured and I am very satisfied with this product. I wish they made a very small sized rug 18" x 25" which would be perfect for my powder room."
"Quick delivery, good price."
"Just what we needed for our living room!"
"It took 2 weeks and 3 inquiries to receive the wrong rug. At which point they no longer have the rug I originally ordered. I have to ship back the wrong item and, 3 weeks later, have nothing to show for it. "
"Great product and fast shipping!"
"I love my rug. It was a quick delivery and great colors "
"Horrible customer service very dissatisfied with my purchase."
"I was amazed at the selection and how quickly the rug arrived. Definitely high quality and the price was perfect. Without a doubt I'll buy from them again. "
"Quick, timely, and professional service."
"Loved the Mermaid Crossing rug! Even nicer than I thought it would be. It was packed wonderfully. Such a good price! "
"True color, timely delivery, multiple positive purchases always start there for good sales!"
"Great rug, great price. Fast shipping."
"Colors were not as pictured"
"was so excited when the first of two ordered rugs was delivered but the second never came so i had to contact them only to find out that it was no longer in stock and that i needed to order something else. would have greatly appreciated some kind of notification rather than having to hunt down the reason myself."