"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Very nice rug!! So happy to have made this purchase. "
"Quick delivery and really liked the rug. Just as it was shown in pictures."
"The rug is beautiful....looks great in my family room!"
"Lovely. Arrived in good time and is perfect for the space."
"Searched rugsusa website October 31st as they advertised a huge sale. Found a great option which we purchased that day. Nowhere on the page did it mention the item was on back order. Nor did the order confirmation email address a back order. I called customer service two weeks later as I hadn't recieved a shipment email yet. At that point I learned it was on back order until "at least" December 5th.
These clowns were quick to get their grimey mitts on my money but clearly aren't as interested in providing the product they advertised."
"I am very happy with the rug that I purchased from RugsUSA. The quality is good and the price was fair... However... A random second rug showed up on my front porch that I did not order. The claims department took a day or 2 to get back with me as to what I needed to do. I offered to purchase the rug for a lesser price, but they never responded to me and before I knew it the rug was gone as they must've sent somebody to come pick it up. Aside from that little situation I am pleased with my rug and will likely order from them again."
"Great service. Shipped quickly. Rug is beautiful! Highly recommended."
"Excellent buy. Great rug. Love everything about it. Rugs USA was easy to work with."
"The rug is beautiful and the shipping was timely and free! I have done business with them before and appreciate the fact of how well packaged the rug was."
"Great purchase. Rug is gorgeous and true to color. "
"I ordered two rugs, which were very affordable and were delivered in great time. I've had my rugs for over a week now and I'm very happy with my purchase. I would highly recommend RugsUSA to a friend or anyone for that matter and this will be the first place I check for my rugs in the future."
"Beautiful rug! Easy to order, quick delivery and wonderful quality! Will order from Rugs USA again! Highly recommend!"
"Sisal rug arrived quickly, packaged well and product is as expected. Would order from them again"
"The rug I ordered showed sharp corners on a rectangle rug size 10'9 X 13'2. When I got the rug delivered, the rug had curved corner and it does not look good in a formal room. The rug is very thin.
Is it fair that they show sharp corners in the picture on their website and send a thin rug with curved corners? If the website showed curved corners, I would not have ordered it and nobody would have been impacted. When I tried to explain this to them - they were stubborn and made me pay for the return. It is deceptive sales practice. I hope FTC or somebody goes after them. I will never ever order from them again."
"Rugs USA delivered exactly the rug advertised, a well constructed wool and fau tufted silk rug.
When I'm ready for new area rugs in the future I won't hesitate to order from them again.
I recently re did the flooring in my master bedroom....and ordered this runner to complement a beautiful new tile floor....it finishes the room beautifully "