"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Great selection. Always has deals. Great product with fitting descriptions. I would highly recommend!"
"shipped quickly and great quality"
"Great customer service, great products. Definitely plan on purchasing from Rugs USA again. "
"Still have not fulfilled my order. "
"Website was easy to search, rugs arrived quickly and were as described. Had no problems and would order from again."
"I have look at several other places for a living room rug and they were all more expensive than the one I bought or the quality was not the best. I am very satisfied with my purchase and would recommend it again. "
"my rug was supposed to be a 8x10, it was 3x5"
"The wrong rug arrived. Customer service was less than helpful in making it right. "
"Rug is soft & beautiful. Delivery was fast. Will purchase again"
"Beautiful rug. Came quickly. This is my 3rd rug purchase and could not be happier. Thank you."
"I will use Rugs USA over and over again! The quality of the rugs I have bought are great and you can't beat the price during sales."
"VERY FAST SHIPPING - GREAT PRODUCT THAT IS EASY TO ORDER ONLINE."
"It was not an easy choice to buy the rug sight unseen, but it turned out good, exactly what I was looking for and the quality of the rug was great, along with the price! "
"I was very pleased with my first experience with Rugs USA. Firstly, their site makes it easy to search for rugs based on specific criteria such as material and what kind of weave it is. Their selection is great, too. My rug was shipped out very quickly and I have had it now for a few weeks and have been very pleased with the quality. It's truly a beautiful rug and I can't believe I got it for so cheap."
"The rug arrived in mint condition and I was pleasantly surprised at how awesome it looks in real life."