"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Love my rug and the order came right on time!"
"Love my new rugs! I have even shared your site with others. "
"Super fast delivery! Rugs are perfect!"
"This rug is an inferior product that I would not recommend. I have other Safavieh rugs that are very good. But this one was not as pictured, the backing was coming off (WHICH IS GLUED NOT SEWED) and there was glue smeared on the front. They would not take it back unless I paid the shipping. Lesson learned. I will not be shopping here again."
"Great quality rugs and quick delivery."
"Fast delivery great product."
"Every rug I buy from Rugs USA are wonderful! "
"The rugs are great. I bought them at 70% off. The next day they went on sale for 75% off. I emailed the company about getting the extra 5% off. They emailed me back that they got my message, but that's all. I haven't heard from them since. Not very good customer service."
"I have ordered items from rugs USA before the quality is excellent the delivery was on time"
"The rug's chemical smell was unbearable. We sent it back. The people at Rugs USA were difficult. We were stuck wth the return shipping cost for a rug that should never been sent to us in the first place. We ordered a rug from another company and got one that did not wreak of chemicals. Rugs USA treated us as though there was something wrong with us. We will not be buying from them again. They failed on every dimension!"
"rug was exactly as described and expected . delivered promptly!"
"Beautiful rug, great price, prompt delivery!"
"Love the rug. Delivered quickly. "
"I absolutely love the rugs I have ordered from Rugs USA. Great quality. Arrived quickly. I can't wait to order another! "
"Super fast delivery. Couldn't be happier with my rug."