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Product & services pricing
4.34/5
Chance of future purchase:
4.34/5
Shipping & packaging:
4.50/5
Customer service:
4.12/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
4/5

2023-01-23

New rug for me.?

"I tried yo decide on colour and size. After that it was fairly easy. Everything else was great, no tax, free shipping.
Just hope it looks as good as the picture colourwise!
"

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Verified
5/5

2023-01-22

Easy and fast

"While it took me a long time to decide on a rug (so many choices!) the time to process and ship my order was so fast - it shipped within hours. Great experience!"

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Verified
5/5

2023-01-20

The perfect rug

"Amazing service, very fast delivery. Very happy."

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Verified
5/5

2023-01-20

Great quality, fast delivery and at a reasonable price.

"My experience could not have been any better. I am already looking at other areas of the house that could use a rug.
Most do not need one, but I want to get one anyhow, haha
"

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Verified
5/5

2023-01-20

"Arrived quickly and was exactly what I wanted!"

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Verified
5/5

2023-01-20

So happy with my purchase!!

"Quick shipping, excellent quality for price. Very pleased and will definitely recommend!! "

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Verified
5/5

2023-01-19

Replacement rug

"After purchasing a serial rugs in the summer one of them didn’t work out for the room for which I intended. It was difficult for me to rewrap it and return it. When I called about my dilemma I was informed that if I chose to keep it I would get a 30% discount on a future rug. This discount had no expiration date. True to their word I was given the discount last week when I purchased a new rug. This is true customer service and satisfaction. Thank you. Dealing with rugs.ca has been a very pleasant experience. Any time I counted them they were very polite, helpful and professional. I will recommend them to anyone needing to purchase a rug. "

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Verified
5/5

2023-01-16

Area Rug

"The rug was exactly as I had ordered and it came very fast looks great"

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Verified
5/5

2023-01-14

Very happy!

"This is the first time I’ve purchased from Rugs.ca and I was pleased with how fast the rug came. When I first opened the package I thought the carpet was going to be thin but once it was rolled out it was better than I thought. Great value for the money. I would definitely buy from here again!"

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Verified
4/5

2023-01-14

9' 8 x 13' Hand Knotted Mashad Persian Wool Rug

"Prices are a bit high, but quality and condition of the rug were great. Shipping was fairly fast. I'm not sure about how well the rug was washed since it seemed to have some grains of sand come out as I was unrolling it."

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Verified
5/5

2023-01-13

Always satisfied!

"We've bought a few rugs from rugs.ca and have never been disappointed. Great prices and how can you beat free shipping?"

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Verified
5/5

2023-01-13

Delivered as promised

"Product matches exactly what was displayed on website. Dimensions are accurate. Delivery was carried out punctually. I would reccomend this company and will definitely use them again in the future."

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Verified
5/5

2023-01-13

Multi time rugs.ca customer

"Great selection / pricing / fast shipping & great customer service if any questions are very quick to reply with info.
"

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Verified
5/5

2023-01-09

Amazing!

"This is the second purchase I’ve made through rugs.ca. The first one was a fast delivery, but this one was internationally shipped over the weekend!! It looks great and is the colour expected! And the shag is nice under my toes!"

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Verified
5/5

2023-01-09

Adrian - Customer Service Specialist

"I ordered 3 rugs and later discovered one was the wrong size and wouldn't fit the area. I called rugs.ca and spoke with Adrian. All my worries were addressed leaving me a very happy customer. Not only did he cancel the wrong size rug just in time as it was due to be shipped, he also ordered the correct size rug to replace it over the phone. Just outstanding customer service. Thanks again for the great service."

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