"I DIDNT BUY IT SO I DONT O NO"

"They sold me to tickets and did not deliver no real way to contact them hope they go out of business. To contact them ***-***-****"

"Scum scum scum sum scum scum"

"They say they have tickets but after you purchase your tickets. They don't notify you that tickets are not available until the next day. And if you try to get a hold on anyone the delay for response is a joke. My recommendation is for you NOT to WASTE your time buying from this site. IT'S A JOKE!!!! Horrible experience."

"Be careful! They sell tickets that are not valid. I bought tickets for a Toronto Raptors game. I could not enter the arena. The tickets were sold to someone else as well. Rukkus doesn't respond to any call or email."

"Ordered NCAA tickets that were never sent. No customer service available. The number listed just rings and rings. LESSON LEARNED
"

"Avoid!!!!!!
Apparently transferred tickets I could not use for an event, as I am from UK!!!
Never received tickets - now won't refund!!!!!
BAD BAD BAD BAD BAD!!!!!
"

"So I ordered physical tickets to the Dallas vs. Washington game on November 30th for my boyfriend's birthday which is on November 29th. After ordering the tickets it stated that I won't receive them until November 27th or before which made me nervous. I then started reading the reviews and a LOT of them were negative so that made me skeptical and even more nervous. So after 3 days, in fear of getting scammed, I decided to ask for a refund so I contacted them through live chat and they told me they could not refund my money because my tickets were already delivered. I told them that I had not received my tickets yet, but to make a long story short I did indeed receive my tickets the morning before. FedEx had left them at my front door and I didn't even know it. So I received my tickets within 2 days of ordering them, they look legit, and I'm just relieved that I didn't have a hard time. So thank you Rukkus, your fees are ridiculously high, but thank you got not screwing me over."

"I never leave reviews but this amazed me. I ordered 2 bruins tickets to my address in Boston, sent them to NYC and they’re acting like it’s my fault. I will NEVER order tickets from here again. "

"I tried to order two tickets, somehow I made a misstake and ordered only 1 - their website doesn't work very well, when I tried contacting them to switch the tickect to two or to cancel it, it was totally impossible to reach them. I send a message through their app. info, with email I even spoke to their "customer" service no reply what so ever.

DONOT GO THERE"

"They sold me tickets for a hockey game, center ice. After they collected my money those tickets magically weren't available and they tried to replace with seats no where near center ice but told me those seats cost more, like they're doing me a favor. When I realized that it's not what I ordered. I called then out on it. Terrible customer service. Lied about calling me back. I had to contact them to get a response. Surprise, surprise. Nothing they could do. So I emailed them like I was suggested by their employee. I had their so call manager Patricia yell at me over the phone because I kept emailing them for a response. She was very aggressive. She would not let me talk or talk to her manager when I didn't want to speak to her because she kept yelling at me. She kept cutting me off. She called me a child. Very unprofessional. Super aggressive! After I got off the phone with her, I got a very aggressive email. So that's how they do their business. Sell you something that's not available, then stick you with something you don't want. Never once did anyone give me the option to cancel. But it's my fault, cause I made the mistake purchasing with them. "

"I purchased 2 Hamilton tickets on May 2 & was told I'd be notified with a tracking# when they were shipped. I didn't hear anything so I contacted them on May 15. They said I'd have the tickets by June 15. This worried me because I was flying across the country for this show on June 22 but they said it was guaranteed. Today is the 19th so I called this morning in a panic. I discover they accidentally shipped my $600 tickets to New York (I'm in MT). They gave me a tracking# and I see that they didn't even ship them until the 16th. I repeatedly asked if they could just send e-tickets since there's no way they can reroute them to MT in time and they said no. They said someone would call me and update me before​ 11pm. Then, all of a sudden, I get an email 5 minutes ago from Ticketmaster with my 2 tickets... What a terrible, terrible company. "

"I purchased two tickets to a sporting event through their mobile app. I, like other reviewers have noted, received a very long convoluted email with instructions as to how to access my e-tickets, literally 15 minutes before the event started. The links on the emailed instructions led me NOT TO TICKETS but to several other websites where you had to set up accounts - frustrating as it was, I followed all the instructions and guess what? It NEVER led me to my tickets. I checked my "mobile ticket" section of the Rukkus app, NO tickets there either! I tried to contact a representative from Rukkus, there is no way possible to get in touch with a representative immediately or even within a reasonable time frame. The only option is to email them and their email responses offered no solutions. They literally take your money and do not provide you with the product or any recourse in return. There are no phone numbers provided on their website! NONE! Several months later I managed to obtain phone numbers for them, I will share it with you so you do not deal with what I did - 917/809-6508 and 646/751-8196. The phone numbers lead you to a person's cell phone, I had to ask them if this was even a real company. Once I was finally able to speak to a representative and tell them my story, for which I have proof of, they refused to give me a refund and told me if was not there problem if I could not access the tickets or if I never received them, too bad. They also refused to look at my proof. The woman I spoke to was extremely unprofessional and you can tell this company does not have integrity and does not stand behind there "tickets by the time of the event guarantee." They are completely fine knowing they took several hundreds of dollars from me knowing I did not get anything in return. Save yourself the months of frustration and aggravation and the risk of losing out on your money - this place does not deserve your business!"

"Nobody actually works for this company anymore! They outsourced all customer service to Asia and could care less about customers. DO NOT BUY TICKETS FROM RUKKUS."

"I didn't receive my tickets in the app so I went online to get come help from online chat. Best customer service! so nice! She emailed me my tickets right away and stayed online until I got them.!!!"