"Purchased e-tickets to major event, did not receive immediately - in fact never reveived! They sent long instructions to allegedly retrieve tickets rather than sending the tickets. Instructions were bogus, never brought me to the tickets. Customer service is non-existent. No phone number to reach anyone, no one to call for help!"

"I have bought tickets from Rukkus on a few occasions and although their prices are usually better than other sites I will never use them again! They only get a second star for the times their site actually worked properly.

I bought tickets to a University of Texas basketball game on December 12, 2016. According to the map I was buying seats in the third row from the court. When I arrived at the arena my seats were 30 rows from the court. I double checked the map immediately and it still showed seats available in that row as three seats from the floor. I had promised my son the closest seats to the court we ever had. It was very disappointing.
I immediately called, texted and filled out a customer service complaint form detailing my issues. Although, I didn't expect it to be resolved for that game as it was starting in less than an hour I never received any reply back from Rukkus. I emailed and call the number I received in an auto-text telling me that if there were any issues or concerns to please
Let them know. Zero customer service when you have a legitimate issue and there is no way to speak with a live person. DO NOT USE RUKKUS...if there is an issue with your tickets you are 'screwed'. Next complaint goes to the BBB."

"I tried to buy two tickets to see Celine Dion. When I called Rukkus to ask that the tickets be delivered via email instead of app, I was told that I had inadvertently requested one ticket and not two. The block of tickets, said Dylan, had to purchased as one; the buyer would have to purchase all three. When I checked my email a few minutes later, I saw that I had been charged for one ticket. When I complained, Dylan said all sales are final. How could I be charged for one ticket when I wasn't eligible to buy it? Later that day, I saw that the other two tickets were gone. So I called back and asked to speak to a supervisor and couldn't. According to Dylan he was the manager. When I called him on his deception, he said I was confused, that he had told me that the tickets could be sold as one or two together. Then why wasn't I sold the two tickets that I wanted? This business doesn't operate with honesty or integrity."

"Customer Service - 5 Stars
Price - 5 Stars
Ease of Use - 5 Stars
Confidence in Tickets - 5 Stars

If you aren't using this app, you're missing out. Rukkus is my go-to for buying tickets."

"The whole sending of the tickets through the Flashseats app is confusing. Just give me the option to print the darn things out. I want to hold them in my hand in case the technology goes wonky, which it often does.

But no option that I could find. Plus the fees tacked on were horrendous. The fees alone were the cost of another ticket -- $144 in fees for three tickets that cost about $140 each. Crazy. I won't do it like this again."

"On October 13th I purchased two tickets (section 35 Row G seats 11,12) to the Boise State game on October 15th. I was informed that the tickets would be sent overnight and I would receive I received then October 14th. I confirmed all of this information on my phone app. The next day I was informed that the "tickets" did not get send out FED-EX and could I provide a Boise address to have the tickets sent since I was traveling from California. I asked if I could get them emailed since I did not have a Boise address. I received one ticket via email in Row F seat 9. I contacted (by email..the only way to contact them) and was informed that I have only purchased one ticket. I went on my phone app and saw that the information had be CHANGED to reflect the one ticket in Row F seat 9. Through several emails they told me that I had only purchased one ticket and that they upgraded me to row F. This company is very dishonest and I am hoping that enough people with similar experiences will review them and report them to the BBB.
"

"I enjoyed purchasing MLB tickets through Rukkus. They were in my inbox and in my Rukkus app immediately following approved payment. There was a slight glitch in delivery, but customer service was quick in responding.
The tickets were amazing! Great seats/good value.
Would certainly use them again."

"Was surprised how reasonably the prices were and customer service was top notch. Rukkus is now my first stop for all my ticktes."

"I was looking for Weekend College Football "

"pcastelino85.. previously posted his experiences and I concur. At best, it is a crap shoot with Rukkus, I read all the glowing reviews ...don't be fooled by these reviews, this company at best has about a 50-50 chance of getting it right... their ticket sales site on the day I was buying tickets for Desert Trip said all the low priced tickets were sold out but the higher priced tickets were still for sale. I was faced with a choice ... to either not go or buy the more expensive tickets... (This concert sold out 2 shows in 3 hours breaking all concert sales records).. so I reluctantly bought the higher priced tickets... when I get my confirmation ... I see I was sold the lower priced tickets but was charged for the higher priced tickets on my Credit Card... so I attempted to contact them right away, it would have been easier to get a sit down with the Pope.. That was early May... finally I got a response in late Aug. They have not answered my questions about the bait and switch .. they will not give you a receipt with the breakdown for the charges you pay.. they have yet to respond to the complaint I filed with the BBB in NY ... I am presently considering legal action ... this company **** the life blood out of what should be a great experience and leaves a fowl taste in your mouth and a desire to see them charged with fraud and deceptive business practices. These people screwed an Eagle Scout... I will not rest until they are run out of business... I have no reason to to lie... if they had been honest I would gave them a glowing review too.. "

"Bought two for the NY Giants in London. Purchasing was a snap. Asked a question about receiving the tickets in time to get to Europe, and received a response in minutes telling me that they contacted the seller. Tickets arrived today, and it was because Rukkus reached out. Great customer service. I will use again, and recommend to friends and family."

"I find these other reviews to be very hard to believe as, not only was Rukkus customer service satisfactory, they were wonderful! Response time was great and they were so friendly :) My order was totally smooth and seats were great, just like the seat view on the site showed. Would definitely recommend "

"Great source to buy tickets. Quick to deliver. This is my second time using this website to buy tickets"

"I orders tickets and the date got changed when I was checking out. I instantly called before the transaction had processed and I was put on hold and never responded to. I then emailed got back an email stating they couldn't help me. I responded back and 24 hours later I still have not gotten a response. Great ticket prices, but the customer service is not there. Will not use it again. "

"Tried getting in touch with the company many times, then finally got someone on their chat line. I bought tickets six months out and we were told no such tickets, that I had been scammed.
Very upset, as the concert was SOLD OUT and my poor daughter was very upset. I am in shock they would still be able to do what they are doing - but DON'T USE THEM and they refused to refund my funds as too much time had passed since and I said I have been emailing and filling out the on line help and nobody responded back. Told too bad so sorry - so NEVER EVER use this company they scam and you will just have lost funds. SO MAD "