"This company has absolutely NO customer service for orders... I waited NUMEROUS times FOREVER and was put on hold time after time. Buy it somewhere else and save a lot of trouble..."

"Russo Power does not honor the warranty on the parts you purchase from them. Back in August 2016 our company had purchased a product, unfortunately the product was damage. After three days of purchasing it we returned it and we had to pay full amount for a new product. We weren't told how long the process was, but if we wanted our money back we had to wait to see it the manufacturer would warranty the part. When confronted, they said this was their new policy. "

"They had the best price on a McLane edger, so I ordered it,,the next day I got an email they had cancelled the order. I went back to the website and now the edger price is $100 more than it was.

Total Rip Off"

"I ordered some parts for an older Cub Cadet snow blower using the order form on their web site. When I checked on the order the next day, the parts showed as back ordered. I called to find out the estimated delay on the order and reached a customer service person easily and he gave me an estimate of nine to ten days. Fortunately, the parts were delivered much quicker than that. Good prices, good service... Can't ask for more than that!

Update 8/1/14 - I placed a second order for older Cub Cadet parts and once again experienced great service at great prices. I'm Happy once again!"