"I have purchased various computer products from Newegg over the years with no troubles. I will never purchase a product through you from one SMAVCO / SMAVtronics LLC after having one of the worst *customer service* experiences ever. I ordered (#1202641334) an extra iPhone home and auto charger kit, but the auto charger arrived DOA — checked on my 3 vehicles. Upon setting up a return, I got an email from one Sam at SMAVCO. I no longer had the generic plastic bag packaging, so he told me I would have to pay to mail back the kit for a refund or replacement, which I did against my will just to expedite the matter and avoid an argument. I got a reply saying the cable wasn’t the one they shipped me and I would receive no refund. I must have packed the wrong cable as the one I already had was also black and looked the same to me. I replied accordingly and received no answer for hours. I then called Newegg, who sent a message to SMAVCO explaining the matter, requesting they simply ship back the kit to me with a FUNCTIONAL auto charger. Sam replied saying they tested the auto charger in multiple vehicles and found no issues, thus calling me a liar. He also said I’d be refunded $4.99 for the charges returned to them, and that I’d have to send a prepaid envelope to get my cable back. At that point I was fully DONE — with the entire matter and paying to mail anything else to them. A GOOD company would have simply covered the cost of the return, and made the order good by replacing the auto charger with one that WORKS, and returned the kit with my mistakingly sent cable. So, buy from SMAVCO at your own risk, or better yet, just buy from another company!"

"I order a battery replacement from this company that described it has having characteristics of a Lithium Ion battery (No Memory Effect) but they sent me a different product than advertised. They never state in there description what their battery is. In this case NiMH which has a small "Memory Effect". I asked why they didn't simply state it was a NiMH battery as oppose to describing the characteristics of a Li-Ion battery. I was told NiMH was the only battery available and I should check my device and original battery. my device can does support Li-Ion battery replacements but they obviously don't sell them. Don't advertise a product you don't offer under the guise of something entirely different. They have offered no resolution. "