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Verified
1/5

2005-05-27

"I ordered a $23.00 radiator grill from this place almost 2 weeks ago and have not seen a dam thing yet. I keep trying to contact the store owner, but that person neglets to reply.It sucks because that's the part I'm waiting for to complete my modded box. The LAN is drawing near and I need time to install that grill and do a small mod to it. I suggest that the shipping calculation page be debugged. You try to find out how much shipping is and you get a page full of erors from a SQL database. I suggest to anyone considering buying from this store to do your best to find the stuff you need elsewhere. Too bad, this store advertises some pretty highend hardware. To bad it takes over 2 weeks just for the order to "process"."

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Verified
5/5

2005-01-26

"Dan, the man behind SNT, accepted a custom project where he would mod a pre-made computer case to my specifications. Dan was always friendly and communicated effectively in a timely manner for the duration of the sale. The results were stellar, and now I am the proud owner of a computer case that I would never have been able to craft by myself! Thanks SNT! Buy all of your esoteric European water-cooling products through SNT!"

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Is easy to do business with
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Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
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Customer service making decisions on their own
N/A
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Verified
5/5

2005-01-25

"This guy is really awesome. First I ordered some barbs and he delivered them to my house personally. When I had some issues with the barbs. He cut up some barbs and dropped them off to my house for free! I am getting ready to do another order from him. Awesome service."

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Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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N/A
Overall web site
Web site reliability
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Verified
5/5

2004-09-28

"I have to say i have never seen a company that cared so much about the customer, I was shocked at the ease of service and suport.I got a P4 chip from SNT and the owner him self tested the chip to insure its working order.SNT has a customer for life with me, My next Box will be all SNT Gear,There products are world class, i have yet to find a company that insures quality as tight as SNT and AC!


Link, Link Force Team.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support

Verified
5/5

2004-09-18

"Great store, definitely recommend. Good communication, awsome products..."

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Verified
5/5

2004-09-11

"great shop, only sells quality items, hard to get parts, dan the guy in charge will make your purchase a delight, will go out of his way to be sure that you are satisfied, this guys pack stuff with a lot of care and use tons bubble wrap and what not, will do business again."

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Is trustworthy
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
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Verified
5/5

2004-08-08

"I purchased a reservoir from Frozencpu, and it did not include the mounting or barbs for the reservoir. Dan, from SNT-Systems, shipped out the mounting plus barbs for me free of charge. "

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Verified
5/5

2004-07-12

"Probabily the best online transaction I have ever made. I own American watercooling but I love the look of German, so I decided to get a German-made res. 12mm fittings fit mostly into 1/2" ID tubing, thats close enough for me, I don't have a high flow system anyway. First off I got 10% off because I post at [H]ard | Forums, which was pretty cool. Then he upgraded my shipping to 2-day which was just really nice of him. When I received it he had threaded the barbs a little, the one side came out without a problem but I guess the other side got hit during shipping and wouldn't move for anything. I contacted him and he right away sent out a replacement. I got the replacement a few days later (he didn't put the barbs in this time) and it was 100% perfect. I am having a problem with my system, something is introducing air into it, I suspect my pump, and he is concerned and wants to know the outcome. Very nice guy to deal with, very good place to do business with. I am completly serious when I say that the quality of service made me consider selling my current system just so I could go German and consequently only need to deal with these guys. I will always consider SNT my first place for any future watercooling upgrades. They are the cheapest German systems I have seen, while more expensive than American systems (not SNT's fault obviously) the quality of customer support has made me only want to deal with this company. I just can't say enough good things :)"

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Verified
5/5

2004-07-12

"I've ordered some alphacool reservoirs from snt-systems and they came rather quickly, wrapped up nicely, no damages what-so-ever. Whenever I had a question about anything, I would email Dan and have a reply sometimes instantly. Sometimes I felt as if I was the only customer he was serving! If there's ever anything wrong with your order, Dan would take care of it without a blink. The customer service is by far the best, as well as their products. Thank you snt-systems!"

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Verified
5/5

2004-07-11

"I ordered a coolplex 50 for my watercooling setup I am building for my brother. This company was extremely helpful in making this purchase as this is my first attempt at a water cooling soluton. They were in contact with me throughout the order and shipment process which is what most of us buyers are looking for - communication. I would most certainly order from SNT again in the future."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Verified
5/5

2004-06-10

"I bought a Twinplex GPU block, Alphacool Nexxos Pro block, Glowmotion UV dye, and a bunch of other stuff from these guys. The transition from American based watercooling to German based was tough, but these guys made it so easy for me. They are simply stand up guys that are willing to help you no matter what time (even at like 3 in the morning). They're live help on the website is extremely helpful and they never are hesitant to answer questions. Their products are also unmatched in quality with anything offered in the U.S. and are also relatively inexpensive considering these are imported from Germany. Their excellent products are easily reflected by their excellent customer service and I think I have found a new place to shop for watercooling. HIGHLY RECOMMENDED."

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Verified
5/5

2004-05-29

""

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Is consumer focused
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
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Verified
5/5

2004-05-28

"I would like to thank SNT-Systems for the awsome service that was given. As I came to him asking if he would be selling a Vapochill LS he said it wouldn't be a problem getting one to me. This was at the beggining of April. Now here I am 1 month later with a nice Vapochill Lightspeed. Through the whole month we both kept in contact VIA Aol Instant Messenger.

SNT-Systems has provided me with the best service I have ever recieved from an Online Store. Normally with Vapochill products from online retailers they will not help you with problems with it and tell you to goto Asetek from the source. Well I had a problem and I called up SNT, and what do you know I have it working now. If you ever need a Vapochill Go thro this seller. Best service I have ever had. Keep up the good work.

|-Goku-|
"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-28

"great communication, fast service. all around great place to buy from. Will def. do buisness in the future. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
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Verified
5/5

2004-05-26

"first class service! very personalised, unlike most other online places. extremely responsive emails and chat function. this guys has the most unique products i've ever seen. if your looking for top notch componets that are flashy, this is the only place to get them from.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site