"Two weeks and my ( in stock ) purchase has yet to be shipped. I should have just went to a brick and mortar and gotten something better. Not to mention when they take my money I’m getting what I when for and if it turns out I don’t like it walk in and get my money back "
"Note that this parent company (Two Point Enterprises) operates several retail websites: hand-tools.com, gerber-tools.com, kershaw-knives.net, and sog-knives.net.
I placed an order with this company and received no email confirmation or email of any kind. A week or so later, having received no notice of my order or of shipping, I emailed to request a cancellation. I was informed by a representative (who curtly insisted that they HAD sent me an order confirmation) that it was too late to cancel the order as "it has already shipped." Days later I received an email stating that the shipping label had just been created and the order was about to be shipped out – the rep had simply lied about the shipment.
I contacted them again and voiced my dissatisfaction, as they could have canceled my order as it had not even shipped (as the representative had falsely claimed). The same rep then rudely and dismissively gave me a vague spiel about how they can't cancel orders due to their shipping policies. She even flatly stated that it takes up to 11 days(!) to ship out orders. On what planet is this acceptable?
It's clear that this company is a drop-shipping operation – they do not keep much of their inventory on hand and ship it from elsewhere. This results in long shipping times, miscommunication, and poor service in general, as was displayed here. The rude customer "service" rep also informed me that if I wished to make a return, they have a 20% restocking fee. Not only is this wildly excessive, but I can tell you (having run an online business for years myself) that "restocking fees" are nonsense. It costs nothing to accept returns – it's a tactic to pressure customers into NOT making returns. "Restocking fees" are a practice you most often see with shady ebay sellers.
TL;DR: Four strikes: 1) It took almost two weeks for my initial order to even ship out (with no confirmation email). 2) Despite this, they curtly refused to cancel my order days before it shipped. 3) RUDE and dismissive customer service. 4) Extortive 20% "restocking fee." Take your money to a professional business who actually cares, there are plenty out there. This amateur hour company's service is abysmal on every level, all the way down. Avoid."
"Bought an Aegis Mini. Extremely difficult to open, despite the fact it is an "assisted opening" knife; plastic handle felt cheap; and was overall unsatisfactory. Upon receipt, e-mailed SOG advising them I was dissatisfied and was returning the knife. Now, over 31 days later, I am STILL struggling to get my money refunded! I have been put off; stalled; deceived; given false promises and assurances; been flat out lied to; and, still have not received my money back!
SOG used to be a great company who stood solidly behind their product and their word; now, they are another completely unreliable untrustworthy bunch of liars. After 25 years of being an avid fan, aficionado, and advocate for all things SOG, I am DONE>"
"www.sog-knives.net This is where I found the best price and service around. After my first inquary Email and a few others, I actually felt like I had made a new friend! SOG knives speak for themselves. I got the Visionary 2 and it's awesome. No one can beat their price. This site SOG-Knives.net has video reviews on the knives and I think every SOG you could possibly want or need. It even shipped early! Two POint Enterpise will get all my future business. Why go anywhere else? And no, I don't know them, I'm just a very satisfied customer. Whit"
"i ordered two knives and had engraving on both knives they done a great job. i bought two flash 2 tigerstripe knives fsa-5 one for myself and the other for my boy. i would say this is the best knife i have ever bought. its ever thing they say and delevery was fast."
"Great Service! Excellent Prices and Fast Shipping! Would definitely recommend doing business with! Thanks again!"
"My two knives arrived quickly and were well packed. I reeeally like the quality, and names on them were engraved as I have instructed. So in conclusion, if I will need more knives I'll definitely order from the SOG knives again! Plus I will sure recommend this company to all my friends, because they like the knives too!"
"Very good buying experience - prompt delivery, knives were in the condition advertised, and the laser engraving came out great. Would definitely buy from again. "
"I ordered a SOG Vulcan the 3rd of august from Trondheim in Norway and recived the knive the 16'th. I am very pleased by that!
I strongly reccomend sog-knives.net!!!!"
"Solid Product, Great Customer Service
I ordered the Tool Logic SL Plier from Sog-Knives.net along with engraving as gifts for the groomsmen in my wedding. The original order had some problems, but after posting my review I received a call from customer service at sog-knives.net. They were very concerned about me not receiving a quality product. As a result they offered to replace the knives I received with the next model up and with clean engraving. They made a point of doing a test run on the new knives to ensure the quality was very high. I have to say i'm very pleased with the high level of customer service. I understand wanting a good reputation, but most companies wouldn't make a point of not only replacing the item, but actually upgrading it. Based off their customer service I can whole heartedly recommend Sog-knives.net to friends and family.
I can also fully recommend the Tool Logic SL Plier as its a solid product and the price is right!"
"Awesome site, very easy to navigate. Cheapest online prices on SOG knives I have found. Plus, they offer CNC engraving for only $5 extra!! Fast shipping with detailed tracking information. Ordered Sunday night, received Friday morning. Not bad from Louisiana to New York. Highly recommended!"
"i highly recommend sog-knives.net. the service was excellent, the delivery was as promised, the knife was razor sharp and engraving was perfect! i will be a repeat customer!!!"
"Great service, fast delivery, awesome selection"
"Great communication and pricing. Very personal and attentive to any questions you may have. Would do business again."
"Service was great. The knife arrived in a timely manner, the engraving was correct. I wouldn't hesitate to do business with this company again."