"I ordered a graphics card and a GPU waterblock from Systo. Dispatch and arrival time of products was ok. However I needed to return the waterblock and that’s where things take a turn for the worse.

If you want to return something you’ll get no response from anyone. Their returns line cuts you off after keeping you on hold telling you are the first in line. I checked and it auto cut off every time at exactly 5 minutes.
Next I sent an email to their returns department and again no response.

I would strongly recommend shopping elsewhere for your goods, imo it’s not worth the risk if you need to return anything. Very very poor customer service!
"

"Avoid Systo, like it's the plague. Terrible after sale support.

I bought a GPU cooler and a 140mm fan, paid top price for 5 days delivery service. I wanted to return item for refund as I no longer need them….This is where my nightmare………..

Systo does not reply to your email, and their phone system kept you in a loop then disconnected you.

Do yourself a favour do not shop with Systo, they are quick to take your money but extremely reluctant to resolve your problems. The price maybe a few pounds cheaper but in the long run the hassle and aggravation is not worth your time.

Here a good laugh at Systo, it’s April (22.04.2013) and they are displaying a Merry Xmas banner on their main webpage. Very professional."

"I was concered after ordering a product on a Thursday and on Monday there was no change to the order process and it said "processing" but due for delivery the following wednesday, so I phoned up and was told this was normal. Wednesday came and went yet no delivery, I emailed to be told it would come the following Monday, the next day I got another email telling me it would now be the following Thursday.

At this point I cancelled and refunded my order (taking over 2 weeks to get a product with me having to do the run around and find out what is happening?) and managed to get it directly with the manufacture from the USA, ordered on Friday arrived from the USA today (Monday), much better service. "

"I recently bought a HTC One S and specifically sent them an email to check that it was the 1.5 GHZ version Snapdragon S4, which they confirmed. Obviously the phone comes and what is it? The older version, 1.7 GHZ with Snapdragon S3.

I feel I've been lied to even after checking the information on their website was accurate (the advert said it was the 1.5 ghz one). Also the phone seems one that should have been sold on the German market as it didn't have English UK to choose from as a language.

Took too long to dispatch and even sent wrong phone. I should've trusted the other bad reviews and paid more to get the faster newer model. AVOID THEM."

"What ever your thinking of buying from them pay a little more and get it else where.
They're payment to dispatch time is crap, they're communications are awful, the couriers they use are crap, spend the extra money and save yourself a lot of grief. "

"I bought Tefal Actifry 2in1. On the next day I had a phone call of them and they informed me that the product will come with Europian socket plug and that they will include UK adaptor. Item arrived on time as stated. But... there were no instructions in english. After couple of phonecalls they just emailed me them. And also the recipie book was not in english. They emailed me the link to the website witch contained recipies for different product. After about 10 phonecalls and few emails I decided to give up. There were absolutely useless and irresponsible. Avoid!!"

"I ordered a Dyson DC 35 as it was cheaper than elsewhere. Paid for 3 to 5 day delivery however it had not been received by day 7. When I spoke to the call centre I was fed some story about the system being down.

Order arrived today (day 10) and I was disappointed to see that it was a European model with a two pin plug. The company had supplied a convertor adaptor but this is not acceptable. There was no mention of the item having a two pin plug, if it did then I wouldn't buy it (neither would most people I presume which is why Systo leave it out).

A complaint to Systo via the 'chat now' facility ended abruptly when the 'chatter' terminated the conversation when it became a bit difficult. A further telephone call resulted in an accusation that I had been contacted by a member of staff and told about the two pin plug situation and I was happy to accept this. It's really not a good idea to tell your customer that they had engaged in a fabricated conversation. The only resolution they were prepared to offer was a refund.

The call taker explained that the stock they bought was European stock because it was cheaper and this was reflected in the price that they could offer. I suspect therefore that this goes for the majority, if not all, of their electrical items. Avoid this company like the plague. Very amateurish and very untrustworthy."

"I had to cancel order - bad service.
Item was never in stock.

Ridiculous customer service!!

I think company advertise cheap times to increase clientele registrations and to increase their cash flow."

"Systo has a rubbish ordering system by which IF you enquiry as to the location fo your product(s) they send an email to their warehouse and wait for a reply that can take hours on end. They bring in goods from overseas a lot so this can take much longer. If time is no constraint then use them (i think) - i wont, because time is a constraint for me."