"Female, 127lbs restless (mostly side sleeper) dealing with hot flashes, lupus and arthritis joint pain. This is my 3rd mattress in approximately 5 years. Memory foam was too hot, my last one was too firm but Goldilocks finally found her "just right" fit with this Saatva classic, plush-firm mattress! Listen to the reviews and Saatva buying guide recommendations! This is not a normal "plush" mattress that you are going to sink into, but it gives you just enough softness on top to take the pressure off those achy joints and is plenty firm underneath to provide great support. Did I mention how beautiful it is? Most importantly, thanks to the extremely patient young man that took my order. He answered all my questions, addressed my hesitations, disclosed the return fee (which wont be necessary) and helped to direct me to my perfect mattress! "

"I called and told them I wasn’t happy with my current situation with my bed and they exchanged it for me!! I was shocked well worth it! Thank u "

"The Saatva mattress is one of the highest quality mattresses that I've owned! Also, I can't rave enough about Saatva's customer service and their attention to detail. We love our mattress and when we called in for questions, their support team was able to address our needs very quickly. I called them on a Saturday and Joseph was incredibly empathetic and helped resolve the issue quickly by helping us order a new topper! I am so impressed with their customer service and will only be ordering my beds from Saatva in the future! "

"THIS COMPANY HAS THE BEST COSTOMER SERVICE I HAVE EVER DELT WITH. HATS OFF TO ALL THE STAFF."

"The customer service with saatva is excellent!! "

"Easy, great ordering experience!"

"I just made a purchase from the Saatva's website, and noticed that it was paid with Paypal Balance and my linked bank account instead of the Paypal Credit. I called the customer service, and Michael is extremely helpful and resolved the issue for me right away. Excellent customer service!

I will for sure make another purchase tomorrow!"

"When I received the mattress I realized that I got the wrong size ...called Saatva (Michael from Queen was a rockstar) and ...voila’, they arranged a replacement with a tiny and reasonable penalty. "

"She was kind and very knowledgeable. She helped address all of our concerns and needs"

"the best mattress that you can ever buy. Nothing better. They are awesome and can order anything you need or want."

"Great company for the money. Exchanged our Luxury Firm for a firm. "

"I ordered a Saatva mattress and got it in two weeks. The mattress is very high quality, firm but not hard, and very sturdy. I ended up moving in with my girlfriend a few months later, and was able to return the mattress and get my money back minus $99 shipping fee - because it fell within 120 days of delivery. On top of that, it took less than 2 minutes to make the return transaction on the phone. No sitting on hold, no getting passed from one dept to the next, no annoying attempt to up-sell me. "

"I Can’t say enough about the customer service I’ve experienced so far. Two online chats and an email exchange and everyone is knowledgeable and everything gets done so quickly. I haven’t got my mattress yet, but I’ll update my review once we get it"

"Helpful. Knowledgeable. Did everything they cohosh to make for an excellent sales experience. "

"I have purchased my 3rd Zenhaven mattress. Every interaction with the Saatva team member is perfect experience and we are loving their Latex mattresses and pillows.

Very satisfied customer and whole heartedly recommend them."