"I've been sleeping on a Saatva mattress for about 2 weeks now and I'm very, very pleased with the comfort. The luxury firm has enough "give" for side sleeping, yet it's great for stomach sleeping and back sleeping too. Talk about a painless buying process, I conducted a few live chats online, then placed my order with full confidence I was getting a quality mattress. I was NOT disappointed. Wish it was this easy to buy other quality products. Imagine buying a bed without any prior knowledge of the company or taking a "test drive". Yet this transaction turned out perfectly. You can buy here with confidence. "
"We visited friends that had a new beech house that Sastava mattresses. We were impressed and order a new one for us once we got home. Can't wait to sleep on it."
"So far, excellent knowledgeable, truthful customer service.
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"I have just ordered a saatva mattress and foundation. So far good service and attention."
"My mattress is still in the works"
"The questions I had that were not answered on the website were quickly and accurately answered by the customer service staff."
"All questions answered to my satisfaction with online chat.
Requested a delivery date about one week after stated 12 days but this was not acknowledged in confirmation
That is only complaint"
"Very disappointed in Saatva ability to manufacture and ship two Luxury firm mattress. One mattress was foam and was noticeably a different size in the protective wrap. Raises concerns about Saatva quality control procedures. I hope the manufacturing department does a better job than the distribution department or the mattress will have a short life."
"So for so good. I am very early in the process as I have only placed the order on line a few hours ago."
"A wonderful experience with this company always. We can't imagine ordering from another mattress company! Wonderful customer service and attention to detail is second to none."
"I placed my order over the phone and the representative was extremely informative and answered all my questions.
I had another question the next day and left a message and received a call back within the hour."
"Chat customer service is very quick to respond to any ?
I am looking forward to sleeping on my new mattress in a few weeks"
"Love how simple it is. Absolutely great customer service to answer all of your questions live. "
"I ordered a week ago and have heard from no one so far. No phone call. No estimated time of delivery. Nothing. It is not the great customer service experience others said they had. I am a little disappointed. I guess I just wait until one day there is a knock at the door. "
"Buying a mattress from Saatva was so extremely simple and their online chat sales people were excellent. Can't wait to get my new Mattress. If it's as good as the experience was to buy it, it will fabulous. Thanks Saatva. "
"So far I am satisfied . Looking forward to the delivery and setting up of the bed."