"Bought mattress for elderly friend. The buying experience has been SO easy. They will deliver it and set it up! What more can I ask for?"

"Family recommence you as they were very happy with the product,"

"All of the information I needed about the products available was available on the website. All of my questions were answered via the Saatva site, and ordering online could not have been easier or more clear. We are excited to try out our new mattress and can't wait to receive it!"

"Saatva is always ready to answer any questions anytime! A nice feeling! We ordered online and immediately we received an email including an invoice and information about what was going to happen next. We then received another email the next day giving us an order update. They are on top of the buying experience and it is greatly appreciated! Will write more later after we receive our mattress! So excited!"

"We searched the web from end to end. We also went to a couple of Brick and Morter sites."

"I'll be brief because I really don't want to put a damper on the rave reviews which I have personally read about and believed regarding the Saatva brand. I have not yet received my mattress so I can only issue a review on the customer service that I experienced while ordering one. The customer service representative was hideous and thought it was okay to be unprofessional. I give a lot of credit to the manager with whom I spoke regarding this because his great command of the situation & apology was sincere & fervent which actually demonstrated his managerial capabilities. "

"Easy so far, no issues yet"

"Quick response and very efficient service!"

"I ordered on line, which was a pleasant experience, however, Discover had just issued me a new credit card, so when entering information for my order, I put the incorrect security code. I assumed my order was processed, however within less than 5 minutes I received a call from the mattress company from a very sweet lady telling me my charge had been rejected. She was kind enough to re enter my info and at this time the charge was processed without a hitch. Cannot wait to get the new king luxury firm mattress set!"

"Very easy process.

Customer Service Rep was very helpful answering questions noting items to consider in my purchasing process."

"So far it has been a very pleasant experience ."

"I, too, purchased a Saatva Luxury Firm after weeks of research. The reviews, at Saatva, at Google, etc. are glowing. 1000s of reviewers each month claim this to be the best mattress, ever. So I bought it and ... it is the.most.uncomfortable mattress I have ever purchased. The first night, I could not get comfortable or sleep. After the second night, my body was achy and sore. After the third night, I had significant lower back pain which interfered with my next day's activities.

In comparison with the positive reviews, there are very few negative reviews, but when you read them, they all have similar complaints. One reviewer called the mattress "lumpy". Another said it felt like "your grandmother's old mattress". I couldn't have said it better myself. Have you ever slept on an old sofa bed? The kind that pulls out, unfolds, has the thin mattress, and the bar in the middle? The mattress is old and lumpy, and you feel those lumps and that bar in the middle of your back all night? That's EXACTLY what the Saatva feels like. The mattress is so hard is makes the "tufted" sections feel like lumps, and the "lumbar support" section feels like that old sofa bed bar in the middle of your back. It was SO awful. I truly do not understand the 1000s of glowing reviews for the Saatva. Maybe people feel nostalgic for the feeling of sleeping on Grandma's old sofa bed? I'm beginning to wonder if the number of monthly reviews actually matches the number of monthly sales, or if Saatva has employees to write many of the glowing reviews.

I called Saatva to return the mattress. Having read reviews about other experiences, I was prepared.

The first thing they did was to tell me to give it time, "We recommend our customers sleep on it for several months and give it time to loosen up." I couldn't walk after trying to sleep on this mattress, it was not possible to "give it time". Besides, I shouldn't have to "wait" for my mattress to "feel right".

The second thing they did was offer me a topper. I honestly don't think anyone should have to "make do" with a topper in order to make a brand new mattress "work". That's ridiculous.

The third thing they did was offer me a partial refund to keep the mattress and put it in a guest room. The customer service representative said, "No pressure, but it's going to cost us a couple of hundred dollars to pick it up, so we'll give you "x" dollars to keep it." (I honestly cannot remember how much they offered). I thought this was interesting, because I really couldn't see how giving me a partial refund is any different than paying the shipping company, but I guess that allows the Saatva statistics to look better since, if I took the money, the mattress would still be in my home.

After I declined all their offers (I needed my money for a new mattress) Saatva did issue an immediate refund. I paid by PayPal and my money was back in my PayPal account by the time I hung up the phone.

Just an FYI, after my Saatva experience, I went to the mattress store and lay on all the beds. I purchased a Simmons Beautyrest Silver Luxury Firm. It cost $963.00 with tax and is very, very comfortable. I wish I'd gone to the mattress store in the first place."

"Your site made the experience very easy I was dreading the task!"

"These mattresses are amazing, and buying cannot get easier. Stellar customer service as well! Make your purchase with total confidence! "

"I found the Saatva mattress reviewed on Sleepopolis and it fit my wishes especially for the softness and coolness factors I also like that it was no middle man experience."