"After spending hours reading reviews of Saatva and other mattresses, it was a real pleasure to both online chat with and talk with a real person that knew the statistics of the mattress and took the time to help us decide what we needed.

Great customer service!"

"The reps were more then helpful and informative. And always nice and patient!"

"I placed two separate orders a week apart and wanted to get the orders all together so I left a email message and someone not only replied within 30 seconds but a rep called me within 5 minutes to make sure everything in order. They were awesome."

"The person that was taking my order
Got my street number wrong and also
Witch phone number was primary and witch was secondary I had to call back to correct both after I got my confirmation e-mail.
Thanks Tom "

"Website is well-designed and all my questions were answered with the information there. I have never bought a mattress online, so this a first experience for me. I chatted once on the site about a concern I had about the pillowtop aspect, and got a speedy and satisfying answer. One of the factors that influenced my choice of Saatva was the option to have the old mattress removed at the time of delivery. This was a big plus for me since a kingsize mattress is not easy to handle or transport to recycle. I still have the delivery experience ahead of me, plus, of course, trying out my new bed."

"So far, my experience had been excellent. Now I hope delivery, set up and take away will be quality service too. Of course, I am hoping to be more than satisfied with my mattress, foundation, and frame. Thank you. "

"Thank you for a very simple experience in ordering."

"I had difficulty ordering online. Your customer service person called me immediately after I sent an email. Good service."

"The staff in the chat room assisted me in making the right choice in selecting a bed for my mother. I'm looking forward to my mother relaxing in a Queen size Saatva Bed."

"Order process was wonderful. After that, customer service is horrible!!!! They actually sound annoyed just answering the phone! "

"If my new bed is as good as the customer service so far, I will be sleeping like a baby. You'da man Steve! "

"Experienced online shopper who is very satisfied with the web experience. Now waiting for delivery; I'll keep you posted!"

"The Saatva online buying website was easy to use. So far, so good. We still have shipping and setup. Followed the mattress. My wife and I both have bad backs. I look forward to the mattress test. "

"Prior to receiving this mattress I had trouble sleeping. I did my research online as I wanted to get something that would be good for my back, and provide a great nights sleep. This was 4th on the list for great mattresses by consumer reports, but the price point was #1 for me. I decided to go with this customized mattress, and you know what? I am slow glad I did. The bed is firm, yet soft. It engulfs me nightly, and I find it very hard to want to leave it's comfortability every morning. I love this mattress, and I would definitely recommend it to anyone who is looking for a good night's rest! "

"All I can attest to is an extremely attentive online experience during my shopping and ordering process. Without any human contact, I still feel valued from the attention to the website, the help purchasing the correct mattress and the updates on the delivery process. The real proof will be in how the mattress actually performs and how the customer service is after my mattress is delivered. But so far, so good!"