"I've been sleeping on a Saatva mattress for about 2 weeks now and I'm very, very pleased with the comfort. The luxury firm has enough "give" for side sleeping, yet it's great for stomach sleeping and back sleeping too. Talk about a painless buying process, I conducted a few live chats online, then placed my order with full confidence I was getting a quality mattress. I was NOT disappointed. Wish it was this easy to buy other quality products. Imagine buying a bed without any prior knowledge of the company or taking a "test drive". Yet this transaction turned out perfectly. You can buy here with confidence. "
"No hassle. No pressure. This is the way to buy."
" I was confused as to what size or type of mattress to buy. Customer chat was available, but not pushed at me. When I contacted them, and you were a great help. I am very excited to try my new mattress, I have great hopes that it will help relieve my back pain.
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"buying was very easy, hope quality is as good."
"Great way to buy a mattress. Simple and easy to use site."
"I was directed to your site from a web site that rated on line mattress sellers. They rated your company the highest. I found your website informative and easy to navigate from start to finish. So far, so good."
"Very good customer service, patient and thorough!"
"Real easy ordering online and good detail information about the product."
"Talked with Kenneth C, he explIned the process and advised the next steps and what to expect. Waiting for a call and delivery: "
"Point and click!! No extra wording...nothing to figure out. Loved it."
"No email, phone out of order. Company looks like its going out of business. Beware!!! Now I have to deal with my credit card company for refund. Waste of time."
"great to talk to on the phone and online chat.. Hope we love our mattress,, just ordered it so will see."
"Absolute stellar company. My customer service rep was wonderful, ordering was easy and he made everything very clear.
My problem was that the call center where the rep was seated did not give good enough equipment to their employees so that I could hear several other calls at the same time. The whole call was difficult and frustrating in terms of not being able to hear him clearly over all the noise of the other calls.
If Saatva solved this problem, it would be a "6 star out of 5" company as far as I'm concerned."
"I was again looking for a new mattress which I find to be a painful process. We purchased a tempur-pedic a couple years ago and find that it is too hard for us to sleep comfortably. So, here we are again. I wanted to get back to spring mattresses since they offer such soft comfort or at least have over the years. The Saatva site was very informative, provided detailed information on their products and offered a nice selection of products. So, we ordered one and should have it in my home in a week or 10 days I hope. We will update this review once we have received the product. Ah yes, we ordered a Twin XL, we have a king but wanted to replacing one mattress and compare. Wish us luck!!"
"Everything about the ordering procecess was very easy."
"Website very easy to maneuver in to find exactly what I needed "