"I made the mistake of not researching this company before placing an order with them. I usually do research for reviews before using an online merchant, but this time I gave a little trust... Murphy's Law bit me! Turns out this Sacks Department Store site is notorious for fraud and scam and very poor service. After having no reply after my initial order confirmation, I started becoming concerned. They only answered my 1st email saying that they would ship my item tomorrow and USPS will give me a tracking number. (The original order said shipping is via UPS). I never got a reply after that. No status, no tracking number, no shipment, no merchandise received! I've been trying to contact them many times via email and by phone to no avail. They don't answer the phone and all you get is a recording. I've asked for a cancel and refund and still no answer. They have charged my credit card and I now have issued a dispute to stop payment. Still no response from these jokers.
I searched the web and found several sites giving similar reviews and experiences with this store. See for example here: http://www.merchantcircle.com/business/Sacks.Department.Store.***-***-****/review/read?cid=743928
I hope you are saved from being suckered in by their false advertising on their website by reading this review. Like others are saying... STAY FAR AWAY from this Sacks Department Store! They are fraudulent. Visit the BBB records for Upstate Syracuse, New York area to see the complaints racked up also! Stay away from them!"