"This business is a scam. Placed an order, was charged immediately, no shipment. No communication from their end whatsoever. These people are thieves. Luckily ordered thru PayPal and filed a claim."
"I haven't bought anything from SafeRacer in a while, but received one of their Newsletter and clicked on it. To my surprise, it is a totally new website. Seems like they also moved to Miami. I ordered some shoes and gloves to my son and got an email saying that items were not in stock, but that they would upgrade to the next best Alpinestars items free of charges. Great deal!"
"I ordered shoes and gloves for a track event. After a week and no shipment notification I contacted SafeRacer. I was told that some items are on backorder and that it was "out of their hands", but that luckily my items had shipped. Package arrived with only the shoes. Gloves are apparently on backorder. I have yet to receive any communication from SafeRacer, other than in response to my complaint, to let me know when to expect the rest of my order. In the mean time, my online order status shows "We've accepted your order, and we're getting it ready. Come back to this page for updates on your shipment status."
SafeRacer generally has decent prices. I don't recall issues with them in the past, but after this experience I'll buy from responsible sellers that have better customer service and communications."
"Their advertisement said "every item" was 15% off. I ordered a roll cage on line and the discount was applied. However, the next day they candles my order and said it was a mistake that the cage was not on sale. I guess they meant every other item. This was false advertising, pure and simple. "
"I picked these guys because they do a lot of sponsorships in our SCCA racing. They had the best price on 4 of the 5 items I needed and they matched a price on the other item while offering me a discount and a future discount code for my next order.
The people were nice, you could tell they were real racers as well.
Would not hesitate to do business with them again."
"The website claims "110% Lowest Price Guarantee" and they have an entire page on it. I found an item for less elsewhere and contacted them to make sure they would match it. It was a huge waste of time, they won't price match anything. I clearly found it for less on one site and they claimed that "they're not an authorized seller and the manufacturer is trying to get them to remove their products". Meanwhile, the manufacturer themselves have the price for much less than Saferacer and they wouldn't do their 110% match on that either. Don't bother wasting your time with this site."
"I was happy with the storefront and selection of items, so placed an order for an automotive helmet.
Unfortunately, the website has no indication of whether they actually stock any items. After my order was placed, my credit card was charged, and I was informed by email that they do not have the product. They gave no indication of when they would be able to ship the product. Over a week went past and I received no further contact from the company. The website does not allow you to cancel these orders, so I had to call them to cancel the order and refund my money. Fortunately, the company did immediately refund the payment and cancel the order as a result of my call.
Ultimately this issue was resolved with the refund, but unless the following issues are resolved, I will not place any more orders with this company:
- Should provide estimated stock or shipping dates.
- Should not charge for orders until they know they can actually provide the items.
- Provide a way to cancel orders online that are unable to be fulfilled.
- Improve customer service to give the customer options for how to proceed.
There are other safety supply supply stores that tick all of these boxes.
Note that this company also does business with other storefronts such as sparcoracingusa.com and motorcyclehelmetsusa.com as part of the Egora Group.
PS: The item in question is readily available in the market and afterwards obtained from one of their competitors."