"Had a problem with an order from orientaltreasure.co.uk
Been waiting 2 weeks to receive my packet, contacted the website twice by email and just got automated response that they received my email and would answer soon. No replies from them.
I contacted Sagepay asking if they could stop the payment until I get a reply from them, they replied that they are a 3rd party business, they do not hold the money and that I have to contact my bank to stop the payment.
So what is their purpose? Just to take money for transactions for no reasons? Simply useless, avoid them."
"they have no any dispute process to help customers if they got a wrong product or merchant decline to refund money to customers in case of the merchants' products or services are not their expectation."
"Appalled at the fact that as a start up business that has clearly found it difficult, they choose to charge 3mnth cancellation, with no justification or explanation for this - I have asked twice - one of which was by email - Sage Pay chose to ignore and not respond. I have cancelled the service, and yet you make me pay for a further 3mnths!!! What exactly for??? Disgrace. "
"No care about their customers at all, overpriced and make it as difficult as possible to leave them. A 3 month cancellation notice period is an absolute disgrace compared to the 1 month other companies offer. I wish I had never used this company from the start. Now I get payment notices off them not explaining anything. I asked them what it was about as I had paid my final 3 months for leaving. A very rude answer to my question that didn’t explain anything. Asked again they just copy and pasted the first answer. Extremely unprofessional and rude company. Don't make my mistake. Avoid them there are a lot better options out there."
"We use Sagepay for our online payments gateway. That was, up until an hour ago.
Two days ago, a potential customer called us stating there was a checkout issue. Turns out this '2015' is an issue at Sagepay (confirmed by Sagepay).
Nearly 48 hours later and a huge loss in sales as we still cannot take payments!
On the day of incident, I was told I would either be contacted same day or following day as it was being escalated to their escalations team. Hmmm - following day, no call by 4pm so I prompted them. After 30 mins on the phone, I said to email me an update as I had to attend a meeting. Here we are now, the 3rd day and no email update. Had to prompt with a follow up call and was told to hold line yet again while the tech team looked in to it. Curious at that point why I'd need to hold for 10 minutes for an update - can only assume NOTHING had been done.
Luckily, I'm working on a brand new startup right now, so the sales lost isn't as big as it could of been, but if I was still at my previous employer, we'd of lost in excess of £100,000 by now.
This was the first time I've used Sagepay and it will be the LAST. Used Verifone and Datacash in the past, no problems (or when there was - rectified in a timely manner).
Luckily for us, we're using Shopify as our eCommerce platform and just this morning they've enabled 'Shopify Payments' gateway, which is awesome because we now get rid of monthly fees from Sagepay AND merchant account (Shopify will pay directly in to main business account)... and at just 1.8% & 20p per transaction, I'm loving it already - nice to have a payment gateway that is managed by professionals!"
"I have been a customer of sage for over 10 years. Which is why I am so surprised at how I have been treated now.
Sage switched the rates without telling us at a huge cost. Beware to not use them unless you want to review each merchant statement for changes. I was supposed to check each statement for changes in the fine print. They over billed us over $7,000 in fees. Then they said they would credit the over billing and did not. They try to lock you in with the integration with their other services and then hike up your rates.
I cannot understand how you make your customers go find competitive rates in order to honor you already negotiated rates. Evidently they prey on less savvy customers but now to attack the long time customers with experience?"
"Sage Pay & Kay Optical SUCK!!!
Sage Pay is the British equivalent to Pay Pal and like Pay Pal it SUCKS!!!. They did nothing to help me get my money back. I looked at the ratings of Pay Pal and they too suck!!! Sage Pay is the payment collection arm of this monster – Kay Optical. They charged my visa card in the amount of £159.00 ($263.67) for merchandise which I have not received and did not want.
Do not buy from these people unless you want to get ripped-off. Kay Optical & Sage Pay are nothing but CROOKS. THIEVES. Beware of these guys. Both these CROOKS are located in the London area of Great Britain. Steer clear of these guys whatever you do.
On September 15, 2009 I placed an order for a Leica Digital Adaptor from them for digiscoping for $263.67. A couple of days later I contacted them to cancel the purchase of this item after I found an online merchant here in the states that shipped me the item. I attempted to contact them several times both by phone and my email. They took my money but gave me nothing but excuses. These idiots went so far to say as it was “my problem”
A month later, in October, I pursued a refund through the bank for Visa.
Here it is mid-January and finally my account was credited for the amount that was due me.
Sage Pay is the payment collection arm of this monster. Sage Pay is the British equivalent to Pay Pal and like Pay Pal it SUCKS!!!. They did nothing to help me get my money back. I looked at the ratings of Pay Pal and they too suck!!!
They charged my visa card in the amount of £159.00 ($263.67) for merchandise which I have not received and did not want.
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