"I placed an order on Saturday or Sunday. I got a notice that it had been picked up by DHL on Monday in mainland China. By Tuesday it went from Hong Kong to Cincinnati Ohio and was delivered to me in NJ on Wednesday. The product was also excellent."
"Item was available for purchase, but not for ship.
I buy fast shipping they propose 30 day shipping"
"Don't break anything because they don't sell replacement parts.."
"I received everything I ordered, just as expected."
"I purchased an electric screwdriver from them, after using it for couple months...it failed to work properly. I reached out to customer service about repair/replacement. The process went smoothly and I got my replacement few days later at no extra charge! Now, I can resume "screwing" around haha!"
"Great customer service ! I bought my Sainsmart Ender 3 printer 10 months ago. The hotend fan went out (stuff happens). They shipped a replacement fan immediately and were very responsive thru email. Highly recommended. Been very happy with the printer."
"Yes much nice lol
Super Quick "
"When your item is delivered in 4 days (inc a weekend) and is exactly what you ordered, I will be back. I mean that's faster then getting something sent internally in Aus "
"I have enjoyed printing with SainSmart products since I assembled my first printer. I once had an issue with the purchase of some PETG which became unavailable before my large order could be completed. They went the extra mile to make sure that my order could be completed with the materials I needed. They have earned my loyalty and repeat business."
"We received our machine and everything was accounted for and nothing was broken.
We assembled per the instructions we found on You Tube.
It's been a week since we received the unit and its still not performing the way it should be. We've called and emailed and we're still waiting for a response.
We've taken to chat rooms to try and determine what we're doing wrong setting this thing up.
We're anticipating this to be an awesome tool for us when its up and running ... "
“Hello Sir,
All the messages should be replied within 24 hours. If you don’t get any response from us, we are afraid that the message didn’t reach us. Please contact us via support@sainsmart.com. We are ready to help you out.
Best regards,
SainSmart”
"About a week after I placed my order, it was cancelled "
“Hello Sir,
We are sorry for this issue. We have tried to contact you but didn’t get any response from you. The item you have ordered was unavailable and we have to cancel this order. If you need any other assistance, please contact us via support@sainsmart.com
Best regards,
SainSmart
”
"Love this machine. All works great."
"I wanted to return a controller, and they worked with me to my satisfaction. Thank you!"
"The support solved competent, friendly and fast my problem. Thank you"
"Very good product with quick shipping at an afordable privé."
A rep from Sainsmart.com, SainSmart, has responded:
“If you need any replacement parts, please contact our support team via support@sainsmart.com. We are happy to offer help.”