"I purchased the DIY LED Watch kit. unfortunately, it had a defect that prevented me from completing the project.
When I contacted customer support the very helpful support agent Yako resolved my issue within just a few short days.
I happily received an excellent replacement without any effort on my side.
Must say I'm super pleased with the SainSmart customer support after the sale.
Keep up the great work Yako && SainSmart!
~Gordon"
"Good options of products and the one I bought was exactly as announced with on-time delivery."
"Fast delivery and professional service!"
"Shipped on time, product perform as expected, tech support very responsive"
"I ordered 2 of the same product but only one arrived. I emailed them back and they sent the rest of the order even faster than the first part, no extra charge. I was worried but they treated me very well. I am happy and will continue doing business with them. "
"I bought USB relay modules however their is incorrect documentation included with the product and I wasn't able to make use of the relay modules."
"First time experience was positive and without hassle. Looking forward to doing future business with you.
"
"Excellent product. Excellent Service!"
"Excellent service. Arrived safely. "
"Bought the ES121 Smart Pro 32, very happy."
"The costumer service is was other and I love the products I just recently canceled my amazon won’t ise them anymore because the service has been atrocious the past year and it’s only getting worse but I found this shop which is awesome and only had a couple issues which where both completely my own fault but the customer service was still more than happy to help you definitely be happy with the customer service and the products from sainsmart awsome store *****"
"Mine was a earlier unit so I had to assemble my self which was clear up front, tight prints large print bed for the money it cant be beat. "
"The delivery was delayed for about 3 days and I received it with the box damaged"
“Sorry for the delay due to weekend. Regarding the damaged box, we have the photo from you and both of us confirm that the item works well. We will provide gift card to express our apology.”
"The product was perfect packaged and makes a very good first impression."
"Order item. seemed late in mailing following item traced delivery made
"
A rep from Sainsmart.com, SainSmart, has responded:
“Any issue about using our product, we suggest that you can contact us via support@sainsmart.com. We are happy to offer any help. Have contacted buyer already but didn't get reply. Hope to get your reply soon.”