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Product & services pricing
4.90/5
Chance of future purchase:
4.81/5
Shipping & packaging:
4.71/5
Customer service:
5.00/5
Return/Replacement policy:
4.86/5

Verified
5/5

2018-03-14

Delivery

"Their delivery system is on point!"


Verified
5/5

2018-03-13

Yako is fantastic

"Yako Leung has been great in helping us get our printer up and running and was very fast at answering her emails and making sure we knew what to do."


Verified
4/5

2018-03-13

Very Good

"The Experience was Very Good"


Verified
4/5

2018-03-06

Very good support.

"Nothing to say more than very good.
All is well done.

Quick and fast delivery
Quick and fast support

Maybe to much choices for one product.

"

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Verified
5/5

2018-03-12

Happy Oz Customer

"Great products and super fast delivery"


Verified
5/5

2018-03-12

Great first impression

"Got just what I needed super fast at reasonable prices. Would definitely buy from again."


Verified
5/5

2018-03-11

Kindness+rapidity+quality = Sainsmart

"Congratulations, you're the best! "


Verified
3/5

2018-03-08

Quick Expedition, package and items, but...

"Ok, quick expedition and very good items but I've experienced customs fees that were not specified as a possibility. That's somewhat disturbing, not for the fee in itself but because in the end the total price was very different. If I know it in advance i've bought elsewhere."

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Verified
5/5

2018-03-05

Fast, Efficient and Reliable

"I ordered an upgrade kit for my CR-10 and received the order very fast. Packaging was really good and all parts were received as advertised."


Verified
5/5

2018-02-26

Circuit boards and electronics components arrived damaged in a paper envelope. Understandably crushed getting from China to the US!

"I would suggest that this type of material be shipped in a small box instead of an envelope. Needs more protection.

Has offered to replace at expedited shipping. Very honorable!!!
"

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Verified
1/5

2018-03-01

crapy service

"it was crappy due to false advertisement"

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Rep reply posted 2018-03-02
A rep from Sainsmart.com, SainSmart, has responded:

“Dear Renier,

Thanks for choosing Sainsmart.com.

But I'm afraid you did not notice the note on the listing (https://www.sainsmart.com/products/sainsmart-x-anet-a8-prusa-i3-diy-3d-printer) with highlight sentence "Note: US Power ONLY available for US shipping address; EU Power ONLY available for EU shipping address" as our communication record said.
And you purchase one A8 to your South Africa address, which I've contacted you and refunded you IN TIME even during Chinese New Year holiday, also I've issued you an e-gift card as compensation for cancellation on your very first order.

Hope this did not bother you a lot.

Any concerns, please feel free to contact us on (support@sainsmart.com).

Best regards,
Yako”


Verified
3/5

2018-03-01

got part of what I ordered

"Ordered ardio kit extra wires and second chip. Got kit and nothing else. What happened to the rest of order.?"


Verified
4/5

2018-02-22

SainsMart

"Good prices and selection of productions. Free Economy shipping can take awhile to arrive."

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Rep reply posted 2018-02-22
A rep from Sainsmart.com, SainSmart, has responded:

“Dear Mark,

Thanks for choosing Sainsmart.com.

According to the tracking link for your order: https://t.17track.net/en#nums=LS614453387CN&fc=03011, the parcel is delivered within 15 days. Delivered (15 Day(s))
2018-02-15 14:12
INDIANAPOLIS, IN 46268, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 2:12 pm on February 15, 2018 in INDIANAPOLIS, IN 46268.

Sincerely hope this shipment did not bother you a lot.

Any other concerns, please feel free to contact us on (support@sainsmart.com)

Best regards,
Yako
Customs service from Sainsmart.com”


Verified
5/5

2018-02-27

Arduino GSM

"i got what i requested and that satisfies me."


Verified
5/5

2018-02-26

fast shipping and great product!

"Superfast delivery, 5 days from order to get the filament on my door. Sainsmart Black TPU works very well for drone applications such as gopro mounts, antenna holders, etc..."

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