"I bought 3 clock related items. They were very good for the price. The item with smd was difficult."

"I purchased a 3d printer kit and happened to have 2 parts that were broken in shipping. I contacted them. They were very helpful, and sent me replacement parts at no charge. I am very happy with my product and my customer service experience. "

"Bought an A8 3D printer. One small part (fan nozzle) was the wrong size, presumably because they switched fan providers. Got a file to print my own as a stopgap measure and got a correct one very quickly. Very happy with the purchase and service. "

"I put in an order for an item which turned out to be out of stock. I was more than fairly compensated with a similar item at a discounted price. But the best part was the followup, making sure that I had received the item and was satisfied, and in an actually personal way!! You will not find that kind of customer service just anywhere!! Very satisfied, very impressed!!"

"excellent customer service, delivery was actually way faster than I expected"

"I had an issue with shipping and for whatever reason wasn't able to have it arrive. After contacting customer service they were able to reship a unit with a different method and I received it without issue.
Thanks for the great service."

"I purchased an item that was defective, the customer service rep helped to troubleshoot the item and immediately sent out a replacement when it was deemed defective."

"the order was later arriving than advertised but I was kept informed and the shipment was made in two parts to mitigate the delay. Great communication and rapid response to a problem that gave me a high degree of confidence. "

"As a technical consultant, it's important to find reliable hardware that gets the job done, and when i find it less expensive that puts more money in my pocket. My client needed a solution to use a serial device on a modern computer. Sainsmart had the device and when I needed a little assistance with docs, they were right on top of it and now I am up and running -everyone happy. Plus this inventory list satisfies the nerd in me to find fun things for distractions too. Way to go Sainsmart!"

"My order had arrived with a few broken pieces from shipping. Thanks to Yako from Saint Smart, multiple new replacement pieces were quickly sent out in a report was made with the shipping company. Definitely would buy from again!"

"I ordered few sets and they arrived in under 2 weeks. All good, as expected. Also customer service is very responsive."

"I encountered alot of problems ranging from defective parts and very sloppy Craftsmanship, instructions shows a different model of the printer though very similar, the motors in my kit does not match the brackets as well the screws, found cracks in the plastic shell of the 3d Printed parts and massive warpage of the extruder lever, the only positive part of the kit is the Frame and the PSU as it in good shape but the rest of the unit is not usable nor i can assemble since parts do not match.

Ran into issues with shipping cause DHL is non existent in my area, so with all the troubles i got my refund and aiming for a more local store to get a printer.

thankfully customer support was better than most."

"I experienced motherboard issues when I first received my Sainsmart Anet A8 3d printer. After contacting customer service, My issue was taken care of and I am now a very happy customer. Thank you Yako, from customer service for your assistance and determination with my issue.

- Oscar P."

"We order 100's of units each year for our custom student kits. Sainsmart responds promptly to our RFQs, and keeps us posted on the status of the order from manufacturing to shipping. They are happy to do custom orders, such as longer cables, or different configurations. Delivery via DHL has always been excellent. Sainsmart's defect rate is comparable to other suppliers: e.g. 1 per 100 on mechanical parts like joysticks, 2 per 100 on boards (we have had similar defect rates on equivalent boards from higher priced vendors). We take that into account and order spares - which is not an issue given their prices."

"There was going to be a delay in shipping, Customer Support contacted me, and provided me options... also I put in a PO BOX for a shipping address... but DHL does not ship to PO Boxes... Customer Support was very involved, and other than having to drive to the local DHL office... the product and service was great.... "