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Product & services pricing
4.90/5
Chance of future purchase:
4.81/5
Shipping & packaging:
4.71/5
Customer service:
5.00/5
Return/Replacement policy:
4.86/5

Verified
5/5

2017-11-01

very good customer care

"Although I got a problem with some defective and missing parts I just contacted the customer support as described on their site.
The support was very nice and solved everything to my expectations.
Thank you.
"


Verified
5/5

2017-10-30

Very good

"Very fast delivery, Customer service very good.
we will return for sure.
"


Verified
5/5

2017-10-27

Nothing Too Much Trouble

"I was dealing direct with Yako. Communication was great and nothing was too much trouble. Thank you. Kelvin Australia

"


Verified
1/5

2017-10-23

i need phone number to tecnnical support ....

"i need phone number to tecnnical support ...."


Rep reply posted 2017-10-31
A rep from Sainsmart.com, SainSmart, has responded:

“Dear George, my team has been trying hard to solve the problem, and sorry that there is no phone number from tech dept. can be provided.”


Verified
5/5

2017-10-16

Best online company I've dealt with yet!

"Such amazing customer service! So amazed with the time and dedication put into my issue. They took care of every issue, I highly recommend them!!!! A+++++++++ "

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Verified
5/5

2017-10-12

Helpful no matter what

"After getting through some issues with our setup, Sainsmart guys was really helpful from A to Z in our trouble. Kind of rare nowadays.
A big thank to us.
"

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Verified
5/5

2017-10-08

Great Customer service!

"I love Sainsmart TPU filament. I had a problem with the middle of a roll and they replaced it right away. No problems. Great customer service!
Would recommend SainSamrt for all your 3d printing needs.
"

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Verified
5/5

2017-09-26

its good

"its better experience . good item"


Verified
4/5

2017-08-04

Replacement LCD

"I received an LCD with 6 bent pins. I contacted SainSmart and the shipped me a replacement very quickly."

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Verified
4/5

2017-09-22

good customer care response

"good customer care response"


Verified
5/5

2017-09-17

Very excelent service and very fast replies.

"Very excelent service and very fast replies. "


Verified
5/5

2017-09-14

Good service and prompt response.

"I bought a Sainsmart product and found that the documentation links hosted on their wiki were broken. I contacted them and they responded quickly, and fixed the issue soon afterwards. "


Verified
5/5

2017-09-12

very good, really satisfied with Sainsmart

"Price, product quality, delivery time... everything has been very good when buying on Sainsmart. But speacially the staff service: personalized attention and quick response. We had a small shipping trouble, and it was quickly and professionally solved. I do recommend Sainsmart to all you for your IoT projects (or whatever you are doing!)
Thanks to Sainsmart.com!
"

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Verified
5/5

2017-09-04

First experience.

"Very smooth process of ordering. Received in a very timely fashion. Will buy again. "


Verified
5/5

2017-09-01

After sales perfection.

"A purchased product wasn't doing as expected so I mailed customer services initially to see if I received any response. A fast reply ensued and the respect given to me as a customer was second to none. Not only replacing the unit as expected they replaced the whole package without delay. Communications were a wonderful experience and I can wholeheartedly recommend Sainsmart as a superlative company to use.
The whole endeavour conducted at ZERO expense is amazing in today's market which backs up my proposition of using Sainsmart repeatedly where possible.
The goods themselves are excellent value for money and have additional features that their rivals fail to meet.
100% satisfaction.
"

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