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Product & services pricing
4.90/5
Chance of future purchase:
4.81/5
Shipping & packaging:
4.71/5
Customer service:
5.00/5
Return/Replacement policy:
4.86/5

Verified
5/5

2017-04-05

SainSmart DDS140

"I got very useful information"


Verified
5/5

2017-03-30

Great service

"I had a question about an arduino shield these guys sell. They got back to me with an answer in a bit less than a day."


Verified
5/5

2017-03-24

Nice job

"Nice job. Quite fast and secure."

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Verified
2/5

2017-03-17

Like a school lab product

"The device is basically working except
1. It generates heat by itself, so the temperature will be 3-4 degree Celsius higher than actual one.
2. CO2 detector will never show a value lower than 400ppm, looks like firmware setting a low bound on measured data.
3. In user maul, it will turn off LCD at light. Actually even a dim light from power cord(surge protector) will prevent it from turning of LCD.
4. Sometimes I need to unplug and re-plug USB to let the device turn on. It seems like contact issue in design or bad assembly in manufacturing.
"

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Verified
5/5

2017-03-16

Good job

"Product arrived well packaged and on time. "


Rep reply posted 2017-03-23
A rep from Sainsmart.com, SainSmart, has responded:

“Dear customer,

Thanks for your support!
We want to thank *you* for being an awesome customer, and we look forward to filling your shopping needs in the future!

We hope you are having a wonderful day.

Best regards,
Sainsmart Customer Service”


Verified
1/5

2017-03-12

"Lim Thach
****@****
I dont get my order yet?
when will I get it?
"


Verified
5/5

2017-03-07

Perfect, latest hardware version, prompt customer service

"I ordered a DSO203 digital scope. Even after placing an order, SainSmart's customer service responded prompt to my inquiry if this scope would have the latest hardware.
The item was shipped prompt and well packaged.
"


Verified
5/5

2017-03-02

I ordered not what I wanted...

"and I got the refund. So you can trustfull buy at Sainsmart."

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Verified
2/5

2017-02-12

Awsome Parts Very bad Site

"The web page is so hard to nav.. and the shipping info is non

"


Rep reply posted 2017-03-23
A rep from Sainsmart.com, SainSmart, has responded:

“Dear customer,

We would like to apologize for the inconvenience that this may have caused you. At Sainsmart.com, we understand the importance of the customer experience, which includes the website, customer service and support, security, and peace of mind, as well as the actual fulfillment and timely delivery of your order. We sincerely hope you will give us the opportunity to prove our commitment to this in the future.

We hope you are having a wonderful day.

Best regards,
Sainsmart Customer Service”


Verified
4/5

2017-02-04

"Webpages work well and payment via PayPal had no problems"


Verified
5/5

2017-02-02

ok ottimo

"per adesso ho ricevuto un oggetto.tutto ok.perfetto"


Verified
3/5

2017-01-30

Sainsmart ist gut, die Geräte sind ok, eine Gebrauchsanleitung dazu (in deutsch) gäbe 5 Sterne

"Von Sainsmart kaufte ich den SainSmart RJ45 TCP/IP Remote Controller Board With 8 Channels.
Laut Beschreibung wäre es genau das Bauteil gewesen was ich gesucht habe. Negativ ist, es gibt keine Gebrauchsanleitung und man muss sich die Funktionen mühsam zusammen suchen.
Da die Bedienung mit IPad oder Handy nicht funktioniert, erwarte ich immer noch eine Rückantwort von Sainsmart.
"

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Verified
5/5

2017-01-20

1/2 done

"Came on time but I lost some resistors that came with
this item so I am unable to complete and test meter until
i can replace the lost resistors.
"


Verified
5/5

2017-01-20

Item works great. Ordered a second one and will most likely buy two more.

"I purchased the 4-Axis Breakout Board so I could run Mach 3. It was easy to wire up, came with great wiring diagram, the correct driver and how to install it and the folder to place it in. Couldn't have been easier to get a 4-Axis machine up and running."


Verified
5/5

2017-01-19

Why my order status was the Suspected Fraud.

"I ordered some item on SainSmart.com for the first time in my life. I used a corporate card for payment for the first time in my life. Next day, I confirmed my order status and went down to my knees. Because my order status was the Suspected Fraud. I thought a lot. Because the card name might be different from mine and because I might make some other mistake. I contacted gingerly the SainSmart support center. Their answer was below:
"It needs 1~2 days for us to verify the payment from credit card. So the initial state of the order is [Suspected Fraud]."
I was extremely happy when I read it. I was right. And I was not a con artist.
Therefore, I will give to them the five stars. Thank you.
"

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