"I had an issue with a SainSmart display and the company sent me a replacement. Excellent support and perfect communication4"
"Requested digital download of software from support site for new product and received prompt reply with download location."
"Very good after sale customer service. I lost my CD with program. SainSmart send to me the good link to download it. I'm happy.+++"
"I will not hesitate to use Sainsmart again. Their products are very satisfactory, the delivery fast and if any problem comes up, the customer service deals quickly with the problem in a very professional and efficient manner. "
"I lost my CD software and Sainsmart give me quickly a link to download it. The customer service is very very good and of course the product (DDS120) is also very good for the price."
"I got everything I ordered and I am happy, mostly. I think their web site is a bit confusing and could use better functionality and better instructions. I am helping my 14 year old daughter in Science Olympiad and we had little time, so a good kit was essential. Also, some of the included screws were incorrect."
"The first time i order and very happy. Just pay 5usd for shipping but receive the order after 2days only. The products look very nice and high quality!"
"Assessment pending receipt of order placed 12/19/2016."
"I ordered a Christmas gift for my son and paid an additional $15 for expedited shipping. I received a confirmation that it had been shipped 5 days ago and have tried several times to track it, but get this message on the UPS site: ">>> UPS could not locate the shipment details for your request. Please verify your information and try again later." My son won't have a Christmas gift and I spent $79 and got nothing in return. I won't order from them again and will tell my friends and family of my experience."
"This was supposed to be a christmas project for my son that he planed to use in a robotics composition in January. There is no way this will come by christmas if they did not even processes the order by the 22ed. I'd never recommend any one to buy anything from Sain Smart."
"While I understand mistakes happen (my package going to the wrong place/being mixed with someone else's order), horrible customer service is inexcusable. I havent been able to get a contact number to speak with ANYONE. I am being forced to email back and forth with my answers still unresolved. I will NEVER buy from this company again. I was promised my package by Chistmas, yet it is 4 days until Christmas and the product is STILL IN CHINA! I am furious. If I could rate ZERO stars I would!"
"Sainsmart team is very active and fast they response very quickly and ship the order next day. Quality of items is great. I would recommend 100%."
"I order two items from SainSmart delivered from two different supplier. As I did not receive one of them, I contacted the support service which organize a new shipment very quickly. The support team was very polite and reactive by mail.
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"Sainsmart website had two listings for same soldering iron with different prices. It took 2 days to get an answer for this. I then got more replies and answers, after that without me replying.
I ordered the soldering iron. Got it promptly. Packed and all unboxing is perfect. Very satisfied with the product.
I bought this from sainsmart website to support an indepndant company because i was under the impression they were a small company. The cost of the same clone product elsewhere was so small, i decided its more important to buy from known established business instead of saving just a few dollars.
The sales technical support was confusing, and lead me to believe is not profesional. I dont have a problem with my product, but was confused by the sales website, and wanted to know why it was messy. "
"I had a little issue but they solved it very quickly, I am satisfied !
Thank you"