"My experience with requesting customer support in deciding on a SainSmart product was met by immediate response."
"Everything is OK, just the delivery to France is a little bit long."
"Sainsmart was very quick to respond to my order and it arrived in good order within only a few days. Thank you"
"It was not working. I use the manual software, the file DDS120_EN.exe.
When execute the file, the aplication run, then press start, and say "Device not be found".
February 25, I contacted sainsmart. I purchase it more than 1 year ago but I gave up connecting it to my laptop. Few days ago, I tried again.
Mannie from sainsmart sent me several links:
20-010-730
https://s3-ap-northeast-1.amazonaws.com/sain-amzn/20/20-010-730/0430.zip
https://s3-ap-northeast-1.amazonaws.com/sain-amzn/20/20-010-730/CD/DDS120.rar
https://s3-ap-northeast-1.amazonaws.com/sain-amzn/20/20-010-730/DDS120+Driver.zip
https://s3-ap-northeast-1.amazonaws.com/sain-amzn/20/20-010-730/DDS120-software-140916.zip
https://s3-ap-northeast-1.amazonaws.com/sain-amzn/20/20-010-730/DDS120.zip
https://s3-ap-northeast-1.amazonaws.com/sain-amzn/20/20-010-730/DDS120_2014_1_13.zip
Similar files which comes with the sainsmart.
Reasing again the software manual I realize to manually indicate to windows 7 how to find the driver, and the folder. After that, recognize the sainsmart. Great! thanks! =) :)
Mannie told me to write this review."
"wish they supplied more information. Otherwise excellent."
"My order arrived from China in only 8 days from Sainsmart! Way to go! I was attracted by the advertised price but now I find that the product quality is excellent. Way to go Sainsmart!"
"Got here on time and the stuff looks great. Thanks."
"Dommage que la notice ne soit pas plus étoffée et en langue française
L on rame pour trouver le bon fonctionnement"
"It is the first time I buy in this shop but not the last one ;)"
"Delivered on time and intact. Would purchase from seller again"
"I had a problem with a coupon code after opening an account, and immediately contacted customer service for help. They were understanding, and remedied the situation. "
"The wrost service in ever, i need the products but they dont answer my emails...."
"Quick service since standard delivery got upgraded to expedited( as value exceeded 150 USD)."
"Hi All,
I have not gotten my package yet. I am not sure when can I get it"
“Dear customer,
I'm sorry to hear that you have not received order number#100047326 as of yet. Your item has been shipped out after receiving your cleared payment. With the tracking number #{RI781910096CN}, you can track the shipping status from website .
According to your tracking information, the package was delivered on 2016-01-12 10:02.
Could you please check it with the local post office for more information? You'll also want to check with neighbors and other household members to see if someone has taken the package in for you.
If you are still unable to locate your order, please let us know. We'll be happy to further assist you! Please also confirm for us the shipping address at which you were expecting delivery so we can ensure it matches.
I hope you are having a wonderful day!
Regards,
Edith”
"They deliver as soon as you order, but if you choose ordinary post there is no guarantee you'll see your stuff right away. Seems in China they have no rush in getting the mail to its recipients. Took almost 2 weeks before the package arrived.
So if you have a large order choose express delivery, if it's small however going with express might double the price of your order(atleast it would have for me) - so patience is the key..."
A rep from Sainsmart.com, SainSmart, has responded:
“Dear customer,
We are truly sorry that the our Financial Department can not process the order with payment via Credit card.It has regional IP address filter issue.They have voided the transaction.
Your new order will be shipped out ASAP. We will keep updating shipping information for you by email.
Sorry again for any inconvenience that may cause you.
Best regards,
Mannie”