"Quick service and response to a defective part. Was very impressed with the response time and resolution."
"SainSmart sent wrong item. The item sent has very poor soldering. This only adds insult to injury. SainSmart representative insists I ordered the item in dispute and does not believe they could make such a mistake. I've ordered several items in the past without problems. They did not even offer to exchange the item for what I ordered. There are plenty of other sellers to choose from. One thing for certain, no more SainSmart orders for me."
"Checkout was very easy. Shipping took a week or two. The product is great. The only problem is the the connections on the r3 uno board are slightly tilted and out of order and there are add-on components like screens, matrixes, etc. that won't connect because of that. That is the only bad about it so I haven't been able to use those components. Other than that its perfect."
"The products were easy to find and competitively priced. The free shipping is a winner, though the website listed the order status as "Processing," even after it was delivered. The payment center is on par with Amazon and Ebay, no hassle there. Overall, a good site with good stuff."
"Very quick fast shipping in Canada.
Thank you"
"My purchase was shipped very quickly and it was exactly what I was wanting. I am very satisfied dealing with SainSmart. "
"The electronic item (printer LCD controller) works fine, but no instructions or more detailed information in the package. The product descriptions online lack some product details or links to where that data can be found. Some differences on this unit from other known units. I like DIY, but when integrating electronics a data sheet, schematic or sufficient component details are necessary. I was able to piece together enough info from many sources to make it work but it took a lot of time."
"I placed an order on Dec. 12th, expecting it would be at my door before Christmas day. Upon tracking the order and asking Sainsmart to follow-up, they now tell me that 'normal' delivery can be 5-7 weeks! I had no idea this was the case. Very dissatisfied."
“Dear Stroud-Gabourie,
Thank for your letting us know about the issue.
Normally, these items should arrive recently.
But sometimes items would be delayed because of the customs clearance or transit, etc, which is uncontrollable.Hope you can understand that.
May I suggest you contact your local post to check if your item arrives or not?
Some of our clients said that their parcels may sometimes stay in the post without any notice until they inquire the post.
Tracking NO.:RI778308147CN
Plz come back to us if it is still noting and we would provide you a better solution.
Wish you all the best.
Edith”
"High quality components at a reasonable cost and with fast shipping."
"Sainsmart have an extensive range of products and they deliver (across the wold) on time and well packed.
I am very happy with all the products I have purchased from them."
"Great product and price. Shipped decently quickly. Overall a great shopping experience "
"very good service, keep it that way"
"Good prices, free shipping, well packed goods.
I am a returning customer and will be back!"
"very happy with price, and delivery timeline"
"I use Sainsmart 2in1 3d printer controller on my brand of 3d printers. The product is excellent. I also use Sainsmart's TPU flex filament, by far the best flex filament and the best price. Shipment is prompt and I buy in quantities that qualify for DHL shipping so I average 7 delivery from China to USA. While documentation for the 2in1 is sparse, it is very basic wiring and uses the same Marlin config as RAMPS 1.4."
A rep from Sainsmart.com, SainSmart, has responded:
“Dear customer,
Thank you so much for your feedback.
We have updated the documents/ instructions on the product page(printer LCD controller). Please feel free to have a check.
If you need any further assistance, please don't hesitate to contact us.
I hope you are having a wonderful day!
Regards,
Edith”