"Girls were great and help with everything I needed . "
"Horrible customer service and bad quality products, I never received my order"
"Worst customer service ever! The company refused to make order for their gist cards, my money are wasted for nothing! "
"I placed an order on April 15th. My order was missing four (fairly important) items, so when I got all the packages the website said I was supposed to, I reached out. Again and again and again. E-mails and calls for months - not a single e-mail responded to, and every call I placed I was queued for a straight hour. It's now mid-June and I still haven't been contacted about the missing items that I paid for that never arrived - to add insult to injury, I got an e-mail prompt from them to review one of the products they never even shipped.
Absolute worst online shopping experience I've ever had. "
"I bought this product, March 2020. This product is no good, it made my hair fall out. It damaged my hair excessively, with lots of shedding, irritated scalp. The product totally messed up my curly wavy, beautiful natural hair. I am almost 57 year's old and I have never ever in my life had a product this defective. I normally use Elgin Charles, Creme of Nature and Main and Tail herbal shampoo etc. I will never look at YOU TUBE video's again, because they were very wrong about Kenya Moore Product's. I have been trying to get a refund, for two month's but the company doesn't call you back. I have made excessive call's and emails, but haven't been successful at all. The next step is to SUE PEOPLE, then they will get the message. My advice don't buy from SALLY BEAUTY and don't buy KENYA MOORE junk generic product's !!!!!"
"Fab service in Bradford lovely ladies
3/02/2020 been to other hairdressing suppliers
But these lady’s have got them beat helpful smiling just want to help sell us the best a deffo credit to this lovely shop "
"I should have read the reviews before making any order. I am another disappointed and they won't see me again."
"Terrible customer service. Tried returning an item I purchased with case. It was unopened and within the return time. Cashier had over $100.00 in cash in the register (I know because she counted it in front of me). When I tried to return my $39.00 purchase she told me to go and return it at the Granger store where I bought it. When I said that's not company policy, she then said she couldn't give me cash back and had to put it on a debit card. I confronted her that I watched her count over $100.00 in front of me and she said she didn't have to give me cash until later in the day and to come back in 3 hours. Will never take my business there again. Marshalls & TJ Maxx now carry a lot of the same items much cheaper anyway. There was no reason not to give me a cash refund since I had paid in cash, it was unopened, returned with the timeframe, and she 3x the amount in cash in her register. The only reason was because she felt like it and there weren't any managers around to speak with. "
"Store #21 in Mobile,Al. Is the very best!!!! I have been shopping at this location for many years. As for now they have the best team ever, all the way from mgmt. to sales people. The store is always clean neat and organized. The girls there are super friendly and helpful!!!! You couldn't ask for better customer service....and if they are out of something your looking for they are always eager too get it ordered. I just can't elaborate on this particular store because it's so together. They treat everyone with the utmost sincere kindness!!!!!i promise I have watched. They go out of their way too accommodate you I just can't say enough good things about this Sally's location on Airport blvd. in Mobile,Al. They are the very best!!!!!!!the whole staff thank you "
"Staff needs improvement in attitude and knowledge. "
"My Grandson has blue hair. He wanted to remove the blue, so we went to Sally Beauty Supply.
I told the salesclerk that we did not know how to do it or what product we needed.
She sold us ColorFix. She said it had two applications and it would remove the blue.
She told me " everything you need to know is in the instructions." I tried to ask several more questions about the process.
She kept repeating "everything you need to know is in the instructions." After several attempts to get more information, another sales clerk came up to me. She said "I don't know anything about it."
My Grandson used the product twice as directed and nothing happened. Still Blue!
I went online to find out about ColorFix and 3/4 of 100's of reviews said that "ColorFix" will not work on fashion colors such as Green, Red, Purple or Blue. The salesclerk should have known that as fashion colors are not a new idea.
I took my Grandson to a salon and asked a colorist about his hair. She said "Blue can only be removed with bleach".
She said she could not bleach his hair right then as he had just applied ColorFix twice and his hair needed a week or two before being bleached.
When I told her that we had asked at Sally Beauty Supply, she just shook her head and said, "Salesclerks at Sally Beauty Supply should not be selling hair products. They don't know anything, and they give the wrong advice all of the time."
How right she is.
I won't be shopping at Sally Beauty Supply again!"
"I went to your store today to get some color advice on your Purple hair colors
I'm a brunette with purple in my hair
I needed something to touch up my roots and the young lady suggested what I should get Poppin Purple and 40 developer, So I purchased went home and applied well needless to say I went from a brunette to light brown and pink! I feel if you are going in for help with something they should what they are talking about because a 40 developer was incorrect! If she didn't really I would have appreciated the truth!! "
" Rude, unprofessional, and incompetent. After years of spending money there I am done!"
"I wrote a review on a purchase from Sally's. I just got an email that my review was read but the chose not to put it on their web site.
Their word from the email I received:
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
Guess only the positive stuff makes the cut. Here is what I had posted on their Coconut Co-wash.
Buyer beware
Bought this about a month ago. 1) When I bought the product it was buy 2 get 1 free, I put 2 in the cart and checked out. During checkout I had a coupon for free shipping which I applied. When I got my order I only had 2, when I I contacted Customer Service I was told, oh you used a coupon and that voided the get one free, it said the at the bottom,of the page when you applied it. Sorry. So I saved 3.00 and lost 8.00 in product, thanks so much. Be aware when you apply coupons, as you will not see if you are losing out on a deal, and Customer Service was no help, so your stuck. 2) The reason this took so long to review is the link from Customer Service was a bad link and it took this long to finally get them to fully explain how to get my review out there for everyone. On the plus side it shipped and arrived on time, Yea?"
"My boyfriend went into the Pensacola, Fl store on Mobile hwy. Ade was the lady that helped him and she was extremely helpful, kind, courtesy, upbeat and all around great customer service. She even video chatted with me so I could pick out the color I wanted. She helped step by step to make sure we had everything we needed. We will definitely return to that store when we need to buy more supplies. "