"I went looking for a replacement remote, and found it easily. They even told me which remote would work fine and might be cheaper, and also told me which would work if purchased elsewhere. Very consumer oriented."
"Required setting up a new account, entering address, phone number twice. Online Order. No humans involved"
"I needed a door drawer replacement. I was fully expecting to sift through page upon page of drawings to find it, but found everything neatly organized and easily understood. Nice work, Samsung!"
"Purchased 2 remotes to hide on my husband and children! So excited to have my own!"
"as said links are inconsistent, and the sear is terrible. amateur website for a company like samsung"
"The remote control photos were great for easy matching of replacement. "
"We ordered two of these bins almost a year ago, paid for them, got charged on our card, but they never came. Something went wrong. Can you maybe look up our name or address and see what happened?"
"No one in Parts dept. answered the phone for 20 minutes even in business hour. Very dissatified."
"Finally received a link for an authentic remote control for my Samsung Soundbar HW-Q90R, and happy to order it. Looking forward to it getting here"
"Thank you for the person who let me know what part I needed and set up the order form so I could easily pay for it. "
"How can it be $18 to mail 3 small parts or send by ups? Padding the profit"
"The item is overpriced by double what the samsung website says it cost. Additionally the website is not user friendly, making it difficult to find exactly what a consumer is looking for. When entering the exact model number the search came up with no parts for that model. It took finding a tab to the full site to find the item I was looking for."
"When I first went to order standard shipping was $9.75. I emailed and was notified that it would be corrected and someone would contact me. Neither has happened except now the standard shipping online is $28.23."
"The site made it very easy to look up the part I needed and the price was right."
"Ericka was fantastic, Very knowledgeable, patient, extremely thorough and very sweet. I would highly recommend her to anyone, give this woman a raise!!"