"had to do the order twice for it to go thru"
"it took 5 tranfers to get someone to tell me how to order my parts then they were online for 14.99 and when i order two it was 78.00 REALLY"
"There were no pics available for me to see if this is the part i need......
No online agent available to chat with ...........1 hour wait for customer service agent to speak to & I cant tie my phone up for that long!"
"1. You cannot search for "bin" to get a refrigerator door bin. Seriously?
2. No door bins available for the left hand door. So if I want a bin on that door I need to buy another fridge? Trust me- it won't be a Samsung.
3. Sent e-mail to customer service on July 20, 2020. Received a message confirming my inquiry on July 21. And that was the last I heard...
"
"I had to cancel an order reluctantly within 24 hours of placing the order and this company accepted the cancelation without hesitation.
I ordered again from this company because of the great customer service they provided.
Thank you!"
"Site was easy to use, and I thankfully found what I needed."
"The replacement item is extremely expensive and shipping is crazy. Why cannot this item be sold on Amazon.com"
"It was easy to find, (that's if it works when I get it). Their website directed me to another website that only handles the parts and it came up right away with no problems. Even before I tried to access it they had a chat person ready and willing. That was great. They were on the money. I will do a follow-up after I receive it, because help like this is hard to find."
"I was on hold for 14 minutes and gave up. ordered on line but painful. I guess that was what you were trying to force me to do with long hold time. Web site is slow and non-responsive at times"
"Haven't received anything yet..."
"Janelle was very helpful finding the correct part I needed. "
"I needed a replacement part for my refrigerator. Easy to find and the price was reasonable."
"Easy to order my parts for my refrigerator."
"this way was much easier to find my part"
"Site was a little slow!!!"