"Need more pictures of products to ensure its the right one."
"Called the Customer Service 800# after hours, they redirected me to the Parts Order website. Very easy to locate my needed item. Good to go."
"ITEM PRICE JUMPED BETWEEN FINDING IT AND ORDERING. SHIPPING COST MORE THAN ITEM"
"Total rip-off.
$50 for a little water filter? And then you have the stones to charge shipping for a product that probably costs a buck to make?
Thieves"
"I called samsung. They transferred me to the parts place. Telling me that I should tell them what my range problems were and they would know which part I needed. When I finally got through to parts. After telling them that Afer each use of the oven. We had to unplug the oven to turn it off. They said that they had no idea which part I needed. So I am buying the service manual to find out what a good rep should be able to tell me. Next time I will buy from someone that cares about there customers."
"phone line very slow no answer, went to on line."
"VERY EASY WAY TO LOOK UP PARTS AND ORDER! "
"WHEN YOU LEAVE YOUR NUBER FOR A CALL BACK BECAUSE THEY ARE ON THE PHONE WITH OTHER CUSTOMERS, THEY DO NOTt CALL BACK i HAVE THIS HAPPEN 2 DIFFERENT TIMES"
"Samsung has been unresponsive both through the phone and through live chat. I have contacted you multiple times to try to see what parts I need for my TV. This has been a very poor customer experience. "
"I was looking for a replacement part for my over the range microwave oven and found it immediately. My order will hopefully arrive swiftly although it is going from the U.S. to Canada Eh! :-) "
"Most people have the model of their refrigerator, however very few have the number of the parts they need. Book does not list it either. Have yo call up Samsung dealer to get part number. Too time consuming.
"
"Went very well found what I needed in under 20 mins "
"easy to shop and let friends and family know who own Samsung products"
"It’s so much quicker to order online than it is on hold with customer service! My husband is still on hold by phone and I ordered the remote within seconds, lol...gotta love it!"
"impossible to complete order via phone"