"Potential buyers beware. I was thinking Scan is a trusted shop because of their informative website and known cpu benchmarks. After consulting with Scan Audio over the email I order a 14 hundred pounds laptop two days before Black Friday. I have been promised 5 days shipping, I received two emails on the same day, one confirms my order and the second that it is dispatched with tracking number.
The tracking number didn’t worked, I sent an email on Friday and Saturday asking for the right tracking. After not getting a respond, I used the chat on Monday. Sells told me they are apologies and apparently the package didn’t sent but it will be sent today. I imagined this thing can happen because of black friday/cyber monday. The next day i asked on the chat if it sent, again they apologies and said it did not sent yet, they don’t know why and promised it will be sent today. A day after same story, apologies it yet been sent and promises it will be sent today. I called them over the phone, talked with the sells manager, I told him i’m asking for tracking for 6 days now and wasted a lot of time on this, he promised it will be short out today and he will call me back but he didn’t. Its been a week now, I cant get a tracking number. I never got a respond to my emails (over 5 days) I could have order it from somewhere else but now i missed all November sales and left with a bitter taste. Till this day I never received tracking number or proof it sent, any email or offer to help."

"i really love this product, it serves me well"

"Let me first state that I have been using Scan for about 24 years. I build my own machines and have used "Today only" offers to start my new builds.
In those 24 years I have had only 3 problems.
I returned 5 items on 3 occasions. Only on one occasion was there a faulty product. It was replaced as soon as it was tested. I took the item back within a week of purchasing, unlike some other customers who have waited 4 months before returning an item they claim as faulty.

The other 2 occasions when I returned items was because I had damaged them on installation. I did not have any problems getting replacements since I have never been stupid enough not to take up the installation insurance, which they offer so cheaply.
After all why spend £600 on a new CPU and damage it upon installation, wasting the £600 when insurance can be taken out under a tenner.

Maybe some of the negative reviewers should learn that faulty goods MUST BE RETURNED QUICKLY, if they want a reasonable response from the service centre.

If a fault is 'intermittent' it usually means there is incompatible hardware or software. If you don't supply all the system you use the service centre staff will very likely find there is no fault in the product you are complaining about.

If you're intending to build a system yourself, TAKE OUT THE OFFERED INSURANCE. I have 38 years experience of building PCs and I do so. There is always the chance you discover something new you were unaware of as a new development.

Take the advice of someone with many years of experience building PCs. The greatest number of faults, I have been asked to fix, have been screwups by persons who believe they know how to build a modular system, and they have used incompatible hardware to put it together.

Scan are excellent at everything they do. If you have a problem dealing with the staff there, look in the mirror to see the person at fault."

"Sent me a faulty laptop on day 1, late.
Had to be repaired.

Over the next 9 months, laptop failed twice in the same way.

On the second time, they claimed it was liquid damage.
It was not. It was faulty from day 1.

Stay away."

"Company is a joke. Website says 1-5 days delivery, I'm already on day 7 and although "there's no reason why your order shouldn't have been picked yet" they are unable to tell me when they will get round to it. Already chased twice and get nothing helpful from them at all. Don't waste your time and money with scan."

"I would not recommend anyone to purchase from Scan computers, i went into store on the 23/12/2019 to return some faulty items i had purchased on the 25/10/2019.
The items i purchased.
Asus Rog Maximus XI Code
Asus Rog RTX2080ti
Intel Core i9 9900k

I explained to the technical support team my issues with each item and wanted them to run a thorough test on each item as the issues don't always occur strait away. The man who delt with my issue only run a 15 minute test on each component. After the technical support team had finished the 15 minute test on each component the man who was dealing with my issue explained my processor was at fault and i could have a replacement or a full refund for the item.
The Motherboard and GPU they said they couldn't find a fault with either of them and said they couldn't do anything else to help me, so i demanded to discuss my issues with a manger to see if we could arrange a thorough test on the motherboard and gpu.

When the manager come down he had no interest in anything i had to say, he kept repeating himself stating they couldn't find an issue with the Motherboard and GPU and couldn't understand why i hadn't come into store about them earlier, i argued i wanted them to run a longer test to see if the issue would occur for them as it did for me numerous times.

When i was discussing my issues with the manager he was very arrogant about the matter and claimed scan would lose money if they was to replace faulty items as he would have to get the faulty items fixed so they could resell them. I argued why not return the items to Asus he claimed Asus was useless and wouldn't be able to help. After a lot of time was wasted he recommended i take the items home and resell them on Ebay or Facebook and make them someone else's issue.

I would also like to make people aware that Scan Computers technical support team don't wear anti static bands or have anti static mats on work benches when testing PC components. I argued this in store with the manager and his colleague who both didn't seem to care or know what i what on about. I'm also annoyed about when they had finished the test on the GPU they didn't put back any protective covers or original packaging to stop the item from been damaged.

I feel very disappointed in the support i have received and had much higher hopes for such a well known company.
"

"Really disappointed. Ordered a set of V Moda Codex Edition - Scan delivered the wrong set. These were in fact misadvertised on the web site.

They have the correct ones in another colour, but will only offer a refund.

Not good enough. Honour the product and price.

Your mistake fix it.

Don't use them"

"Worst experience ever with Scan. They are rude and liars. They don't care about their customers and have terrible customer service. Tried to work it out with them but they're not cooperative at all. Never buying anything from them again nor will anyone I know. They need to be reported to the trading standards and should be shut down. They will find any possible way to cheat their customers. They also hide their reviews - gave negative feedback on their website but they aren't publishing it. Instead I received an email from them giving me the same information their returns team did - and then they told me they can't help me anymore.

I wanted to return a laptop I bought because its faulty. I even have video proof. Sent it back within 14 days but they claim theres nothing wrong with it and won't let me return it normally because its in a bad condition (Lie 1) - its brand new so its actually not.
They promised over the phone when I first requested the return I get a refund, didn't clarify that its only if its faulty I receive a refund. I made it extremely clear to them I don't want the laptop regardless and will be purchasing a new one instead of it and they told me thats fine because I'm guaranteed a refund (Lie 2). Then they refused to give me a refund and claim they never said that (Lie 3).
Also claiming I specifically asked for a faulty return (Lie 4), I never said that I only asked for a return I wasn't aware there was a difference. Took a while for them to change their story and admit they assumed I was asking for return of a faulty item.
Then they claimed I can't request a normal return because its past 14 days, and when I originally returned it (before 14 days) I didn't send them an email but requested it over the phone. It's their fault they never clarified a difference and their fault they never informed me they need it in writing. If they want it in writing they shouldn't have processed it over the phone, or gave me the option to.
Also claimed they sent me the terms and conditions (lie 5), never received them. They never appeared before I made the purchase online, they weren't sent with the invoice or order confirmation. Lied and said I agreed to them when I made the purchase but I know there were no terms and conditions when I made the purchase. No box to tick or anything. Even on the second purchase I made it wasn't there. I sent them pictures of their emails and the invoices and order confirmations where there isn't a single t&c mentioned or attached yet they still insist they're there.

They're denying evidence of fault, a refund guarantee, a normal return, evidence of no t&c sent, and yet saying they are actually trying to help. Unbelievable service they haven't been cooperative at all and are impossible to communicate with. They're like robots trained to repeat the same few lines.

p.s. the newer laptop I bought after returning the older one is now being sent back to them too. For their sake I sent a very clear email so they don't assume anything and actually give me my money back. Hopefully this they do smoothly at least. "

"you have lost a potential customer who builds PCs with your ridiculous high minimum postage costs to Inverness of £16 for a £18 component"

"Having started well, SCAN then sent my replacement item of £3400 to a different person at a different address! Someone living in North Yorkshire would have had a nice gift. It was corrected only when I phoned to highlight the issue correct, even though SCAN ask you to confirm the delivery address for replacement. Also it would be nice if they offered weekend delivery to customers awaiting replacement, which I asked for but said the item had already left their facility (to North Yorkshire). Not happy, probably last time I shop with them, back to Overclockers.co.uk."

"Fantastic service from the staff at SCAN Very prompt and well packaged delivery and excellent communication and support throughout the whole transaction. I would highly recommend these guys to any potential customer. Top marks ! 5/5 stars"

"So second EVGA card also turns out to be faulty as well. Now as per scan they can't hear any squeaky noise which I was calling it as a pump noise and then later scan corrected that there is no pump so which basically represents my technical knowledge.

I sent a video to Scan 1m and 59sec which has got all different kinds of noises when the fan runs but that email went into the junk mail. So during the first half of the day they ran some test in which they concluded it's not faulty and the video of noise went into junk.

Now they will perform an overnight test with the videos downloaded.

Also during the conversation there was an investigative tone, have I over clocked it which the answer is no, do I use water cooling, which software I used to test, did I turn the fan on to get the noise. To me it sound like finding a reason for not to refund but the purpose of this was to reenact the situation as per scan.

So buyers please beware when you buy any product and if the your product is faulty please you make the minutes of usage other wise it will be problem.

It's a joke that first, I received the faulty product (twice) and then I get this treatment only after using the replacement for 4 days.

Also,I was told that EVGA didn't find any fault with my first card as well but thankfully scan and I heard the same noise.

So buyers please beware when you buy any product and if the your product is faulty please you make the minutes of usage other wise it will be problem. You need to have the same environment as EVGA or SCAN otherwise it will be a problem. You need to have an open ended test period from Scan.

So in summary, I received 2 faulty cards. Wasted my time on unpacking and packing, convincing them there is a fault, I am out of pocket by £1420 plus no GPU and waiting for there conclusion.

and Yes they are trying to help.

My GPU noise:
https://youtu.be/ieBRv7Rlers
vs another close 2080 ti ftw3 normal card
https://www.youtube.com/watch?v=4h4HDhYdl-o

This is the noise which scan testing team can't hear when I asked them for a refund."

"The communication was absolutely fantastic. First class service with next day delivery. Would highly recommend. Prices are excellent too."

"The communication was absolutely fantastic. First class service with next day delivery. Would highly recommend. Prices are excellent too. "

"As always with SCAN a pleasure to purchase from them. Was after a full system build but was uncertain on a couple of parts, the person serving me was knowledgeable and gave sound advise on a couple of changes which should make this a decent system for some time."