"Placed order on 12/26/08 credit card charged same day. Received email on 12/29/08 product requested on backorder for three to four weeks. Called on 2/02/09 said they would have to check with manufacturer and call me back. 24 hours later no return call so called again said they still didn't know when it would ship. Told them I wanted to cancel order they said "no way" I said they had already violated the FTC 30 day rule then they hung up on me. I called my credit card company and disputed the charge. They credited me while I was on the phone. If you have dealt with these people without satisfactory results and paid by credit card call the credit card company and dispute even if it is 60 days after the charge. What they are doing is edging toward fradulent and credit card company give you some leeway with this consideration. "
"ORDERED A $370 ITEM,(THEY PROMPTLY CHARGED MY CREDIT CARD) (WIMSHURST MACHINE) RECEIVED PARTIAL SHIPMENT (REPLACEMENT BELTS). MADE SEVERAL INQUIRIES - TOLD ITEM WAS BACK ORDERED WOULD BE SHIPPED IN A WEEK. THEY LIED - STOPPED RESPONDING. AM ANTICIPATING LEGAL ACTION FOR CONSTRUCTIVE FRAUD. INFORMING THE SEC & BBB. WILL FIND INDIVIDUAL RESPONSIBLE AND TAKE ACTION ACCORDINGLY.
DO NOT DEAL WITH THESE CROOKS!"
"Terrible. Worst experience ever ordering science lab supplies, chemicals. Partial orders shipped, no follow-up, no return emails on multiple inquiries, rude and curt customer service sales support, poor phone support, baseless promises of deliveries and shipments.
An absolutely awful online purchasing experience.
Do not order from these people, look elsewhere. Plenty of other science lab equipment sources available online. "
"Never received most of shipment. Was told items on backorder, after order placed and account billed. Requested refund several times (~$100). Customer service stopped responding to emails.
Better Business Bureau has multiple complaints against this company.
Would highly recommend not using this supplier."
"Terrible Service. Got the run-around for a back-orderded item, which is still on the web site as available. Looking up their address, it's run out of someone's home. "