"Yeah wish I would have read all these reviews before I ordered. I waited over 2 weeks to get some slider weights. I emailed them and asked what was going on since no one answers the phone there and they sent me a rude email. Pretty much saying I was the reason for it taking so long. I followed there websites guide lines for the size weights I needed. Lets just say my scooter was slower instead of faster! I will not be dealng with these guys again"
"Owner Mike Milstead is a Liar And a Horriable Person to deal with..I ordered a Part and it look almost a Month to get to me!!! Everyday I would call he would tell a different story and would say its been shipped But couldnt give me a Tracking Number!!! He was nasty with me many Times and lack in life and it shows...
WARNING SCAM ALERT!!!! DO NOT USE SCOOTERTRONICS!!! WARNING OWNER IS SCUM!!!!!!! WARNING WARNING WARNING"
"DO NOT ORDER ANYTHING FROM THIS RIPOFF ARTIST!! Everything that was posted above it absolutely true! I ordered $600.00 worth of parts and got nothing but excuses and broken promises from Michael Milstead for over a month. They never answer their "business" phones, never sent out ANY of my parts and now I am 6 weeks into trying to get my parts and then my money back through my credit card company. Don't let his fancy website fool you! He does not have any employees, always talks about his great shipping team and tells you that your parts will be shipped out tomorrow (which NEVER HAPPENS). Worst business I have had the displeasure of dealing with in my entire life. I only wish I had read his reviews prior to placing my order. LIES, LIES and more LIES is all I ever got from Michael Milstead. He is a SCAM ARTIST!
Here are a few of the lies I received from him:
6/23/11 - I am expanding like crazy which has gotten me extremely busy so until I get some more help it will be hard on phones
I moved this week and just got set up with computers and phone lines. I will be with you Friday with shipping info.
7/2/11 - Yeap, I do have the parts in MD which I am on my way back to after the foruth, I will box up and contact you with extra shipping and send off
I am in FL opening my new warehouse, but back in MD cleaning up next week - Michael
7/13/11 - Yes I had excepted to get it Monday, the pallet with your parts is arriving Thursday to new warehouse, then I can ship. Please remind me what scooter you have - Michael
7/14/11 - Perfect thanks, yes I will let you know but will not hold shipping up, as of today I will be unloading the pallet with ZXR pipes Thur/Fri and shipping at that time - Thanks Michael
7/19/11 - (I asked for a refund) Wow thats too bad because I have sent emails and updated you the whole and your parts are waiting for shipping label, you order and I responded right away, if you had not ordered by pay pal I would nopt have any of your money nor would have charged before I shipped, pay pal send me cash
Yes when you do business as long as I have for the thousands of customers I have had yes you get people who complain
Reach me by phone, yes I can not answer when I am on the phone because I get hundreds of calls a day. Told you I was moving just updated your shipping. Please reconsider, it will be 3-10 business days before I can refund any money.
7/19/11 - If you dont want the products I will put them back in inventory. Michael
7/20/11 - Ok everything is in shipping to ship to you, I personally dont do shipping anymore but have a great team.... etc etc etc
NOTE: I kept telling him that I had 2 Matrix 50's but he kept saying he was shipping parts out for my "Bennelli" (what a loser).
You get the point, don't order anything from scootertronics.com or scootertronics unless you want nothing but lies and hassles."
"bad bad bad ...supre bad service the guy is a real jerk doesent know how to talk to people and gives out defective parts .and to get your money back is a very hard mission.DONT BUY FROM THIS PLACE"
"Do not order anything from Scootertronics, they are a bunch of nasty crooks. They sent me a broken exhaust system and haven't returned emails, telephone calls...nothing.
Heed this warning!"
"The person that handles the orders at Scootertronics name is Michael Milstead. I ordered 3 parts at the end of May. After two weeks and no information I contacted them. I was told the items would ship that day and I said Great! Nothing was ever shipped. I contacted then again and was told the one of the items was on backorder and they would send the other two items. I receceived 2 Clik-N-Ship email notifications of shipment and again nothing was ever shipped. After a phone call the two items were shipped and one of the items was not what was ordered. Another email to find out why I didn't get the correct air filter. I was then informed that that item also in on back order. Many weeks passed with me inquiring as to the status of my order. I was then told that because "called or emailed every other day" (which was NOT the case) that my order was being pulled and not sent. It's been almost three months and there has been no resolution and my credit card company is issuing a charge back against Scootertronics. Michael Milstead said he had 1000 orders a month for broken scooters that he didn't sell AND he also races scooters and he couldn't keep up with the orders. The fact that he would pull an order because you inquired a number of times (over a period of WEEKS) is a totally infantile action. NEVER order anything from this jerk!"
"ScooterTronics sells through Yahoo Store. They bill your card when they order from whoever they buy from. Good places only bill your card when they ship and send you a tracking number. After 13 days I have not received my order. When I call they say 2 or 3 more days and it will ship. Called again after 11 days and Debbie at ScooterTronics says 4 to 7 days till it ships. She don't know when it will ship because she don't know when she will get it from her supplier. I have already got my bill from credit card company and it is due before my order will be shipped. I think they are a Mom and Pop place operating out of the trunk of there car and ordering from Taiwan. Dun & Bradstreet info through http://www.manta.com/ says they have 2 employees and do $65,000 annual sales. So net sales would tell me its a side line business. This is there reply when I had credit card company reverse charges.
Thats fine, but I hope you understand you would have had the product by end of next week. Sorry for delay we just had problems with distributor in Tawain.
Michael
So just don't use them and save your self allot of grief!! If you are like me you want orders to be in stock at time of order and a shipping date available."
"Horrible company. I ordered a helmet a month ago and still dont have it. No emails or anything. After 3 weeks of nothing I send them an email. "Oh ya were out of that it will be another 3 weeks before we get that in" Dont order from them. However they were apologetic about it."
"If you want to give your money to someone who will yell at you and then hang up on you, then this is the place to go. I am by far the only person to have this experience. Search and you will find others on the message boards and other review sites. Very rude if you can even get through. Do not expect a shipping number until days after the part is "shipped".
FYI they do not even have the parts. They resell others parts with a very considerable markup. They don't even handle them at all. It ships direct from the distributor. Save your self the hassle and order from some one with out the insane markup and/or some one who will appreciate your buisness.
Never again will they get one penny of mine."