"I ordered three tanks and had to return one. The shipping company says it was delivered and provided proof. After a month of waiting for the company to "research" why I wasn't credited for the return they denied they received the item. Ultimately, they said to take it up with the shipping company and the time to file a claim with the shipping company had also elapsed. $450 lots but not forgotten. Most people were helpful trying to resolve the issue, but Callie S. was dismissive. "
"They had what I wanted, a good price, and delivered when they said it would be."
"I bought the Women's Aqualung package and I have had so many issues. The first time I tried to use the regulator the first stage had a big leak. I had to bring it in to have it repaired. Then when I tried to use it again the octopus was leaking and I had to cut my dive short. I also had to have that repaired. My dive computer will not connect to bluetooth so it's almost useless. I would not recommend buying from scuba.com. "
"Product is excellent- we love it but the size chart for the Henderson vest was a bit undersized so we had to exchange for a larger size, but the service at Scuba.com is excellent and they make it sooo easy. Either via email or by phone- THEY ANSWER THEIR PHONE WITH NO LONG WAITS! And tracking on the delivery is top level. I will use this company for all of my diving needs as long as they have what i am looking for! So far so good! "
"The agent was great! I was shoveling the snow on the walks and driveway, and was using an electric snow shovel/pusher. He thought IThe agent was great! I was shoveling the snow on the walks and driveway, and was using a battery/electric snow shovel/pusher. He thought I was running a vacuum."
"I order a regulator set up and bcd for my brother to use on his honeymoon trip and when the package arrived it only had the reg set up with no bcd. I contacted customer service and initially they were very helpful. They planned to overnight the package so it would arrive in time for the trip and I told them to go ahead with the shipment. Over the course of a month I received three more emails asking for confirmation that I would pay for the extra taxes due to shipping location change. I responded to the email confirming once again that this was ok. I called customer service once more and was finally able to get the product shipped after almost two months. I voiced my displeasure as to how this error was handled but was simply told that they were sorry. I am a dive master and I use this site for personal dive gear but I also refer my customers to this site because in the past I have had great experiences. However this whole experience has left a very bad taste in my mouth and I no longer plan on using this site and will not recommend it to my customers."
"We planned a trip an decided we wanted snorkeling gear. Shipping was beyond fast and prices were normal to every other site. Would do business again. "
"Made purchase with the help well informed sales person."
"I called to order a swim vest and David talked me through the process. The vest came well packaged, on time and it fits! The vest seems well made and it's comfortable. Will recommend this company."
"Very reasonable price on the diving types of equipment..."
"Best mail order company I have used! The on line chats I had with Mizu and Colton provided excellent and accurate information. I was advised when my order was shipped, when to expect it, and asked if it arrived and in what condition. Prices are competitive. If I were 20 years younger I would probably order a complete Scuba outfit and sign up for some diving trips. Ho hum....to be young again. Great job Scuba!"
"Got a battery replacement kit for my Suunto Viper. It arrived in 1.5 days. I got confirmation of my order, a notice when it shipped, and notice when it was delivered. Excellent!
Last time I took it into a shop to get the battery replaced. They cast a huge mystique over the process and charged accordingly.
It's simple. Watched the video, ordered the parts, and it took 3 minutes. "
"I placed my order 29 Nov; and entire set of diving gear for my son for Christmas. I ordered it almost a month in advance so everything would come in before Christmas. Well I didn't receive the final piece until 27 Dec. Scuba.com couldn't tell me where my order was half the time, and for one of the items I wasn't told it was on back order until the 23rd of Dec!! If I would have known that, I would have went somewhere else.
Do not buy anything then if want it within a months time frame. "
"My Christmas delivery was never delivered. A case was opened with the delivery service. I have been given 3 different dates that this would be resolved and it still is not. I have asked for corporate complaint phone or email and no one responds with the info. I asked for a reshipment before Christmas and was told to wait 10 days. Then 10 business days. Now a month later still no answers or info on how to make a complaint.
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"After gaining fifty pounds over the last thirty years, I finally needed a new BC. Found a great, basic Zeagle Base+ at a terrific price on Scuba.com. It arrived where and when they said it would. Couldn’t be happier. Thanks."