" I ordered a couple of fins two weeks ago .............still waiting!!!!!"
"I had the pleasure of speaking with Arthur. I had recently broken my femur and was recovering and my doctor said I could dive. I wanted to get a different type of fins and he was all over it!! His knowledge of what exactly I needed saved me hours of time! Then I ordered a couple of shirts to go with my fins and the one shirt was on back order for over 30 days. So again spoke with Arthur via chat and he was able to get me a different shirt. It was the best customer service experience I have ever had!"
"I thought I'd done my research and made a purchase that I wound up being disappointed in. Called Scuba.com and got an instructor named Bob. He gladly took the item back and after a few questions about me and my diving recommended an item that cost slightly less and is exactly what I hoped the first item would be. He explained why he felt it would be better clearly and pointed out features for me to look for. His advice was spot on!
If you want to be sold gear call the other guys. If you want expert advice and a friendly attitude call Scuba.com and ask for Bob. "
"i been a customer several times at scuba.com and never had a problem. this last time, my item that i need yesterday was out of stock. They helped me pick something that compares and got it to me asap.
I was sad to see so many bad reviews when i never had a bad experience with them :-(
so i decided to write my own review"
"Purchased products on 12/10/16, contacted immediately to change a size and they said no problem. The order was then on backlog to deliver on or before 12/23. I called on 12/23 as this was a Christmas gift and a rude CSR lied that the order would be delivered by 24th. Since then no product, I called and the same rude CSR said he would cancel the order and refund my money. I have sent several emails asking for my refund and no response. So, I wrote the BBB to let them handle it. If I do not hear anything by tomorrow I will call my credit card to do a charge back. Stay very far from this company. Wish I saw all these poor reviews prior to my order."
"I tried to order some items, then added something after the order was placed - a camera. They were able to add it, bit tried to overcharge by 60%. Then they billed my credit card when they received the order but only shipped the camera. Then after a week or so they informed me that the wetsuit couldn't be shipped for 4 months. I requested and got a cancellation of that item, and a refund for it. At that time I realized the only thing they shipped was the camera, and I requested cancellation of the remaining order and a refund of the money. No response after 3 e-mails, and a phone call that "couldn't be completed". I will be reading these reviews from now on. To recap: They advertise things they don't have and can't get, bill you immediately, and are inaccessible and unresponsive afterward.
Update: In my last e-mail I threatened to contact state and federal officials and saturate the web with bad reviews. They processed the refund overnight. "
"I purchased two strobe batteries and a battery charger for the strobes. I waited several weeks with No updates on when the equipment will be shipped.I received the strobes and they said the manufacture stop making the battery charger. I them told them the strobes batteries are useless without a way to charge them and they said that make sense and they would contact the manufacture and get back to me. I have called and sent them emails and they have not returned any of my requests for the past two weeks. I contacted a more customer oriented dive shop and I received the battery charger within a couple of days."
"I placed two orders early 2016. Order Number: 16428780 Ordered 16 February & Despatched 29 March. Order Number: 16923012 Ordered 14 February & Despatched 13 June. 1st order they did not have the booties and were awaiting supply. Numerous e-mails and follow up resulted in a 6 week delay before being advised they were unable to supply - pick something else or accept a refund. 2nd Order they did not have the MARES Mask and were awaiting supply. I chased that too. 16 weeks later I was advised they could no longer supply nor could they supply anything of comparable quality. My options were select something else or a refund would be paid. I asked to speak to a Manager three times and suggested that they should supply the equivalent MARES Liquiskin mask which was still available..... No response. They opted instead to reverse the Credit card fee with no further discussion and the balance of order shipped less the Mask - no resolution offered or suggested. I spoke to their online Dive instructors on a few occasions (Darrick) Incredibly polite but no apologies or suitable resolution. Certainly one of the MOST frustrating online shopping experiences I have encountered. I would not touch them with a barge pole nor recommend them at all. If you think I am being unreasonable, fair enough..... If you are in no rush then this is the company for you - Cheap prices, poor service and ignorant customer service attitude when reasonable requests are made. Good luck with your purchase..... Don't say you haven't been warned ;-)"
"I read reviews before I buy -rather than complain later. So, after reading a few like the ones here I was skeptical. However, check out their website equipment reviews and you will see top quality products and happy customers. My worry was the staff and not getting my orders- not the name brands. However, this is a great place to buy good stuff cheap and the staff is great. Bob and Arthur were great to work with on the phone for info, specs and practical knowledge. I have made 4 seperate transactions over 2 months with great results and savings. Even when I screwed up my order Bob fixed it with a simple call and money was refunded. I have used both paypal and self check-out with no card issues and look to scuba.com 1st for quick reliable equipment and savings. Don't just take my word for it, try them for one little thing like thier dive bag for $29. with free shipping and test the water for 30 bucks and see for yourself!"
"I placed an order with scuba.com on line for a BCD and wetsuit. After placing the order I had a business trip and expected to see my items waiting foe me upon my return. No items. I log on-line to see if I can track it in some way and there is no history of my order. I contacted them via e-mail asking about my order and they say they have no record of it. I would re order but the Ranger BCD was on sale. It is no longer on sale and there is a 200.00 dollar price difference. Be very careful with these people. I don't see how an order can just vanish. I also asked if I could re order at the sale price and they did not even reply to me. Take your business else ware people. You will be better off."
"BUYER BEWARE!!
My wife and I had received a gift certificate for scuba.com (we have since informed our family to never purchase from them again), so I logged on to place an order for some items for a lobster dive we had coming up. As I began looking at the items I realized the prices were greatly inflated compared to other online retailers. I saw that they price match so I called them up. I spoke to a member of their team (yes, I actually have all the specific names, some recorded audio calls, emails etc), but I'll refrain from using all that at this time. The gentleman I spoke with verified that everything I wanted was in stock and asked me to email him a link for the two out of three items I wanted price matched. I did so while on the phone. He put me on hold. For example, I must point out, one of the items was $55 on scuba.com and was easily available most other places for around $29. To me that is a huge price difference. After waiting on hold for nearly ten minutes he came back on and said we can price match. I said great and gave him the gift certificate number. I informed him I had a trip coming up and asked when I could expect my items. He said definitely this time next week which would've been a Tuesday. He then informed me I would receive an email with a shipped status and tracking number within the next hour and a half. About an hour passes and I get an email saying an item I ordered was on back order and would ship in approximately two weeks. What the heck, I had just called and verified everything was in stock, why would they price match something that wasn't in stock, and now the email is telling me it won't be here in time for my trip. I call back and speak to the guy who placed my order. I reminded him we had just spoken an hour ago and tell him my email says one of my items isn't in stock. He said "oh yeah I thought I told you that." I said no, in fact I specifically asked you if everything was in stock and when I would receive them. I then asked him to cancel the back ordered item and send the other two. He did so and I received an email saying the back ordered item was refunded and cancelled.
Fast forward a week. My two items had already arrived. Then the doorbell rang. It was a delivery from scuba.com. The box was torn and there was a lobster snare sticking out. This was the item that was "back ordered" and had been cancelled. I called scuba.com to ask what was going on. Of course they were clueless. The representative cut me off numerous times, acted as if my situation was a bother to him and finally just over talked me and said "yeah yeah just give me your order number I don't need to hear all that other stuff." I then asked to speak to a manager. That's when a "manager" got on the phone when in reality it was just another rep of same status. I informed them I received an item I didn't order, was charged for it without giving permission, and that I need my gift certificate credited because I needed to order a SPG and pay for overnight shipping, but want to use the remaining balance on my gift certificate. He informed me that there is one guy there that handles gift certificates and he wouldn't be in for an hour. So I waited an hour and called back. Guess what....he wasn't in yet. I waited another hour and called back. The rep I was dealing with was busy. He called me back finally. He said they would email me a free return shipping label and get my gift certificate credited and that once that was done he would call me right back so I didn't have to wait on hold and that when he calls back he'd take my order for my SPG and get it shipped out that day so I would for sure have it in time. Two and a half hours later he called. He said "I emailed you a return label for you to return the snare, but I didn't credit your certificate yet because after I discussed it with our team we decided we can't give you the credit until we receive our snare back because we can't be sure you will send it back and if you don't we are out our money." I couldn't believe the words I was hearing. HORRIBLE CUSTOMER SERVICE!! I immediately informed him that he has stated they would credit me that day so I could place a new order, it has taken hours to get this resolved, it was their mistake they sent me the snare, I would sent it back, but that they needed to credit my certificate immediately because they weren't authorized to charge it. He informed me they would not and that's my only option. I asked to speak to a manager and he said "no, I'm the only person you can speak to." I asked him if he was willing to lose a customer for life over a $29 snare and his response was "yes." Wow!!! I couldn't believe what I was hearing. This is the worst customer service I have ever received! BUYER BEWARE! Take your business elsewhere!
"
"I ordered fis for vacation and paid premium shipping for overnight shipment. They sent me an email that my item was backorder Ed. I called them and they said that they would send me a different similar set and they would make it in time. They came way too late for my vacation and I paid a huge price for the shipping. I asked them for some compensation of any kind and they basically called me a liar. Don't trust them. Very nice on the phone when you order and make false promises. Shop elsewhere.
"
"Very disappointing - never received my order, and was not contacted after they cancelled my order. This was after I rang up to confirm that they were going to process my order. Wasted two weeks waiting when I should have been finding a more reliable firm to buy my BCD from. I'd advise avoiding if you're buying from overseas."
"I ordered a wetsuit from scuba.com over the phone with a rep who helped me with sizing. At the time I told him what date I needed it by (about 2 weeks out) and he said the suit was in stock and ready to ship, and would take only a few days to reach me. The next day I got an email saying that I had to redo my order via amazon payments, so I did. Concerned that the delay might make the suit not arrive in time for my dive trip, I emailed scuba.com customer service to confirm. Someone got back to me and said "no problem, the suit will ship out today."Roughly a week later I still didn't get it so I contacted them again and they said that the suit was not in stock and wouldn't ship until the day after I needed it. When I pointed out that not once but twice their reps had told me it was "in stock and ready to ship" they said that their inventory system was out of date, but offered to replace my suit with another one for the same price - only problem is the one they offered to replace it with costs 60% less on their web site than the one I paid for already.Now I see that with my experience and the other reviews here that scuba.com operates with the principle of offering things at a lower price that they don't actually possess (and maybe never will) to try to bait and switch shoppers into other high-margin items.Shame on them."
"Received email ad (I had signed up) with good prices on some hooded vests; both my size and my wife's were available. I ordered two vests. Within hours, received an email that my size was not available. A recheck of the site showed that most of the men's sizes had disappeared. A phone call proved that scuba.com was reluctant to provide a similar price or discount on any similar product.
(1 week later) - Scuba.com sent an email gift certificate for most of the cost of the vest as an apology."