"I recently more 31140 vacuum cleaner from Sears online. I did not pay extra for fast shipping, but I ordered the vacuum Sunday afternoon and it arrived Tuesday afternoon.
Sears online featured a sale, and the price was the lowest I could find - about 15% cheaper than the best Amazon or eBay price."
"sears has always had an outstanding policy when it comes to replacing tools they offer a replacement policy for tools that are worn they replace with a new one if you purchased the item at sears"
"We purchased a washer and dryer combo unit from them for our business back in 2013 and were contacted each year to renew the warranty. Our washer broke down and water spilled from under the washer all over our business floor. I called to set up an appointment to have a service done on the unit and they tell me that my warranty has expired 6 months ago and i could not renew it. I told them we did not receive any calls or mail regarding the renewal. The customer rep - Brian said that they attempted to call twice. I then asked if there was any conversation of us declining the renewal or if there was any conversation at all. he said they there was no notes so most likely there was no conversation at all. so pretty much they call and if there is no answer they automatically cancel your warranty. He even said they don't leave voice mails. which I thought was very dumb because they could be calling at the wrong time or while we are at work and cant pick up the phone. It looks like sear's system has a flaw that will create really bad customer service. He said I can still make an appointment to have it fix but pay out of pocket. I have decided to not deal with them again and will go somewhere else. "
"they are scam artists sitting on the other side to screw you and run you around ."
"I purchased a 52" toolbox which the website stated "pay now, pick up today". This was all lies. Shortly after I recieved the confirmation email say pick up available in a week. So I went down to the store to try to sort it out and was told they never keep this in stock and that they could not help me since I did an online purchase. I even spoke with the manager Veronica who again did not want to help, maybe because the store was going to close in 45 minutes or she is just a plain old lazy manager who doesn't care about customer satisfaction. So after leaving the store I called sears.com and waited twenty minutes to finally talk to someone I explained my issue and gave the representative my order number and he replied "sorry" and hung up on me. So last resort I chatted online and again no help not even with changing the item to shipping so I had to just cancel the order. I will never shop at sears again let alone the sears store in El Paso at the Cielo Vista location. Horrible never again!"
"Summary:
1.New garage door ($1,400).
2. Two months of use.
3. Garage crumples from top down due to improper installation (garage opener set improperly).
4. False advertising (Sears uses a 3rd party contractor who it does not/cannot hold accountable).
5. Contractor is rude and lies (it's documented on email).
6. Sears does not do anything about it.
7. I request a 50% reduction on replacement door (denied).
8. No counter offer or even token discount is offered.
9. Sears closes the case.
10. I was wronged/robbed. 6 months without a functioning garage door. 11.Sears is an unstable company.
12. Please void Sears. Please read further for more details.
The Purchase:
I purchased a garage door through the Sears website. I spent a little over $1,400 for the garage door and installation. The existing garage door opener was about 5 years old so I didn't replace it.
The Problem:
Only 2 months after installation, the garage door was being closed and stopped about half way.
The garage door opener proceeded to continue closing and the top 3 panels started to crumple from the top down. Garage doors are built to last easily over 10 years. Even when they hit objects, the garage door opener is supposed to sense it and reverse. This kind of wear and tear is normal.
My new garage door only lasted 2 months because of improper installation. There was no obstruction (car's rear bumper) when the garage imploded as we have hanging tennis balls from the ceiling of the garage to let us know the the cars are properly parked. When the tennis ball touches the windshield, it is properly parked. The same car has parked in the same space with the same tennis ball for 12 years.
I also made sure that there are several inches from the rear bumper to the garage door. After inspection, it was discovered the installer did 3 things wrong:
(1) they improperly set the closing distance on the garage opener. It was over-set. Rather than closing where it needed to, the garage door was set to close a little further than it should have been.
It is likely the top panel was under greater stress and started to weaken. The way these garage doors are designed, if the top panel gets bent, it throws off the alignment of the hinges and causes uneven stress to the next panel and starts causing problems one panel at a time.
(2) they improperly set the closing force of the garage door opener. It was cranked to the strongest setting preventing the reverse safety function. It was going to close the garage through anything that got in the way. I have kids and this could've been disastrous. Sears does not care!
(3) they improperly installed the arm that connects the garage door opener to the garage itself. It was crooked because a brace was backwards. Instead of pulling on the garage door in a straight line, it was pulled at an angle... bending the brace and ultimately causing problems along with the other 2 issues mentioned.
NOTE: The garage door is currently unattached to the garage door opener. Out of curiosity I connected them back together and closed the garage door. The "closing force" is so strong that it simply pushed through the bent metal beam and pushed it flush to the frame of the garage. That is A LOT of force. That could've seriously injured me, my wife, or my kid and it was 100% the fault of the installer.
False advertising:
When doing research for a new garage door, I chose Sears because of the name. They've been around forever right?
The man on the phone said Sears isn't going anywhere, they have replacement parts if one of the panels gets damaged, and they stand behind their product & work. It turns out that Sears didn't actually do the work. They contracted the work out to a 3rd party who was very rude and wouldn't allow me to speak to a manager after multiple requests. Not only that, they straight out lied to me multiple times.
When inquiring about the cost of replacing just the 3 damaged panels, I was told I had to purchase the whole garage door. Another $1,400. I have email documentation of this lie that was told multiple times that I sent to Sears, but again, Sears simply does not care. This contractor can use receipts with Sears' name on it, act rudely, lie, and act in this unprofessional manner because they knew Sears simply couldn't or wouldn't hold them accountable.
Sears is in trouble:
Do some research. Sears as a company is in trouble. They've been around a long time, but they may not be around much longer. Their business model is outdated and they have proven they are unable to adjust.They are resorting to shady business practices to stay open a little longer. Don't be a victim.
Avoid Sears!! You have been warned."
" Purchased online a KENMORE washer and dryer because I have disabilities. Sears sent their contract INSTALLERS.
The contracted INSTALLERS ????? LOOK I had $1,400.00 in cash in my glove box that was months and months of saving .
I was taking to bank that VERY day but was waiting to after the installation.
While the one INSTALLER was in my basement rushing rushing hurry hurry ...and saying the most INAPPROPRIATE and uncomfortable things to me and I QUOTE......"WELL, YOUR RICH" "IF YOUR DOG COMES DOWN HERE I'LL SHOOT IT" I questioned why he did not use the parts I paid for? "YOU DON'T NEED THOSE"......I asked where the other man was?
I knew I had seen two.... " He sits in the truck and looks pretty".
I do not know where or what possessed the INSTALLER to talk that way OR act that way? OR Where was the other INSTALLER the
entire time......BUT I DO KNOW I WAS ROBBED $1,400.00.
In case your wondering a second INSTALLER team was needed to correct several errors the first "team" made.
Can I prove ANY OF THIS STORY? You tell me. I am a single woman in her 60's disabled who foolishly left $1400.00 cash
accessible to men who threatened to shoot her dog?
Do I EVER wish or care to acknowledge SEARS,KMART that took a fine AMERICAN company and sourced to ASIA and G-D
knows where.......fool me twice shame on me.
"
"Try to submit a low review for the first time, and find out that they make it difficult.
They can and will deny refunds for bad products. Especially for promo products.
Might be a good idea if you enjoy venting at random store employees in your spare time to get basic refunds and exchanges that others make a breeze."
"Mark K.
Was very helpful, patient and polite. I felt at ease with him. "
"WARNING! Do not use Sears Marketplace. This experience has been a nightmare! I ordered 2 mother of bride dresses in 2 different sizes and had to return both (ran 2 sizes too small). Required to return the items to the independent seller, not Sears, and cost me $30 in shipping charges to return. The seller is now in possession of both dresses (confirmed USPS delivery) and Sears still has my money. The seller claims they only handle the merchandise return, not the refund. Sears states they processed. 4 emails, 3 phone calls and 2 weeks later I still do not have my refund from Sears. Other retailers have Sears beat hands down in customer service, accuracy, and easy return. No wonder Sears is going bankrupt! I literally gave Sears $300 of my money for absolutely nothing. Need a mother of the bride dress, shop Amazon and/or The Dress Outlet based out of Los Angeles. Excellent customer service. Easy returns. FYI: all formal wear shops have a restocking fee. it's stupid, but industry standard. "
"I ordered a refrigerator from sears.com. They took the money from my bank immediately and told me it would be 2 months for delivery. After one month called to see if they could speed up the delivery date and was told the refrigerator I ordered was not available- this after having my money for a month! I canceled the order and told the representative that I wanted a refund.
I have been waiting for weeks for my money back. I have called sears cust. service 3 times and have gotten 3 different excuses but still no money. DO NOT SHOP AT SEARS!"
"Paid for a TV cabinet but it arrived damaged. I returned it and it showed up on the Sears website but they later claimed they never received it. What a scam. Die Sears, just die already."
"Tried to order 5 of similar items of clothing from the same seller offered for $13 each. Sears didn't offer deals or free shipping because it was a "marketplace" seller ( not actually sears selling the item). The shipping was priced out for each item for $14 each, thus shipping was close to $80. More than the total for the clothing items. I think that qualifies as a scam. Legitimate marketplace such as Amazon limit how much a seller can charge for shipping. I recommend extreme "buyer beware" on Sears. No wonder they're about to go bankrupt. "
"Ordering from Sears has been a nightmare. They called with 2 additional delivery dates for a water & dryer that had already been delivered. ??? Then an order for a stove top & oven had been pushed back twice & rescheduled for ten years out 2027! I called customer service & was transferred 4 times. I am very disappointed in the customer service. So far the washer & dryer are working fine but will never order from Sears again. "
"Went online at sears ordered a dress for 108.00 paid with my sears credit card. Got the dress it was horrible quality went to return it found out it came from their marketplace. Long story short 3 calls later I had to ship the dress back a specific way that costed me 40.00 to ship. So moving on I get my sears bill and no refund so 2 more calls later find out the did get dress and not to worry refund will be back on my card. So moving on a month down the road get my sears bill they had only refunded part of the money and the part they didn't refund had acquired a late fee of 30.00. So called again and oh yeah there's a restocking fee of around 40.00. I'm like what and why am I just now hearing about this? Sear rep says that's between you and marketplace vendor that never answers their phone so again 3 more calls to sears customer service because vendor doesn't answer their phone to ask at least about the late fee and to see what they can do. Was told that they are really sorry that they can't help me because I ordered from the market place not sears. Funny I went online to sears website and paid with my sears card and i have 110.00 in a dress that the merchant can resale to scam someone new. But to bad it's not sears so you get crappy merchandise, the run around and crappy customer service. Free advice don't order from sears and if you do definitely make sure it's not a marketplace item. Thanks for the expensive headache and lesson. "