"I am very disapointed with Sears Cananda. I ordered something 2 weeks ago and it was supposed to arrive on July 6th and I am still waiting for it a week later! It has no tracking number so I have no idea where my package is and when I called customer service they did not speak english and couldnt answer any of my questions!! Horrible company, would never order anything from them again!"

"Sears has become a horrible company to deal with and have no business posting guarantees on their website such as “We’ll do our best to do what’s best for you” that it has no intentions of honoring.

We purchased a mattress from Sears it is sagging more than 6 inches in less than a year of purchase. We tried to deal with them over the phone and the customer service agents were so robotic and hung-up when they could not answer questions they are not willing to or able to provide the best service. Then, we went into the Sears Outlet on 2633 Sweden Way on February 11th, 2015 and we were assured that Sears Corporate Customer Service - Furniture Medic would come in and assess our issue with the mattress within one week. NOBODY contacted us! We escalated the problem all the way up to the CEO’s office ****@**** and they told us “We will have an appointment arranged shortly”. We finally got an appointment for March 19th, 2015; 5 WEEKS LATER.

Now I am preparing myself for the second phase of having to struggle with Sears after all the reviews I have read http://homestars.com/companies/2681010-sears-canada-inc and I fully expect them not to find anything wrong with the mattress and yet the amount of pain is ridiculous even though we are not large people. I did not have back issues prior to this mattress but my husbands does and his back problems are more severe being triggered by using this mattress. My husband sleeps on the floor and I stay at the edge of the mattress so that my body doesn’t get as sore as sleeping in the middle. Waiting for an appointment is very painful and we have been suffering in the meantime. But Sears could not care less!

I provided Sears with links of reviews on Kingsdown mattresses which are extremely negative but Carrie Whittle from Sears Executive Office Email: ****@**** replied “Unfortunately I can not authorize for anything till we have received the report from the furniture medic. I am constantly monitoring the open work order for any changes”

http://www.sleeplikethedead.com/mattress-reviews-kingsdown.html

http://www.complaintsboard.com/complaints/sleepy039s-kingsdown-mattress-c21869.html

When we decided to purchase from Sears, it was because we believed in their “New Satisfaction Guarantee” Hassle – Free Shopping but it has been a nightmare for us. We feel like we have been robbed and wish we never experienced dealing with them.
"

"I would like to make a formal complaint about a retail representative of Sears Coquitlam Centre named Grace (perhaps early 60s, blond hair). I believe this is my SECOND run in with the same horrible service from the same woman from 2 years ago. This time it was my 14 year old son who went to pay for something, and she treated him very poorly and embarrassed him. All of the christmas decor was marked down to 70% off. I picked up a snowflake ORNAMENT that was in the clearance section. It said $12.99. So I thought it would be 70% off. My son said that he would buy it for his little sister. When he went to pay for it, Grace rung it in at the regular price. So my son told her that it was supposed to be 70% off. She looked at him and said no it wasn't, and that it wasn't part of the clearance. My son then told her it was a christmas ornament, it should be 70% off. She took the ornament from him and said no, and if he didn't have the money to buy it, too bad, its $12.99. He didn't want to stand there and argue with her because she was incredibly rude to him. So he came and found me and my husband, and told us that he didn't buy it, and what she said to him was really embarrassing because everyone was staring at him when she was being really rude to him. It was not a big deal to purchase this ornament even if it was $12.99, which my son could have bought. The fact that this WAS a christmas ornament and she couldn't use her common sense, and reasonable customer service to make this a better customer experience is a huge problem.

My husband and I went and stood in lineup to inquire why she just spoke to him the way she did and why this item wasn't on sale. She looked up and started saying some Sears lingo that this was category 3 which means its jewellery and so on..and started being incredibly rude to us in front of another lineup of customers. I asked her why she was getting so upset at us, that we were just asking. I asked her why this was considered to be a piece of jewellery when it was clearly an ornament, with a string on it to hang from a tree, that had a little 2014 tag on it. She then proceeded to say its $12.99, do u want to buy it or not. I told her that she was getting really upset for no reason and her customer service was really poor. She was having a melt down it seemed over this $12.99 ornament. I understand that this is one of the busier shopping days of the year, but I shake my head at her disgusting behaviour. My husband asked her for the ornament. And she pushed it on the counter really hard, almost breaking it. I asked her name, which she said was Grace. I told her to chill out, it's just an ornament, and not to be so rude. She said shes the best customer service at Sears. And turned around and stormed off. We asked for a Manager. Shawn came and proceeded to apologize for the service we received. He also in so many words said that common sense or logic would have made this a better customer experience, and that the item we were wanting to purchase was indeed a christmas ornament. He resolved the matter in a couple minutes, and was very friendly and calm.

I would like to say, I wasn't desperate to purchase this ornament for 70% off. I was appalled at Grace's poor representation of Sears. If she used her brain instead of having an emotional melt down and handled her self normally, I wouldn't have cared to have gone this far to complain. I cannot believe that she spoke to my son and us the way she did, in front of her other co workers and many customers that were standing in line, also other customers who were still shopping. I don't remember exactly what happened last time, but I remember it was her and it was a similar experience. This is unacceptable behaviour on her part. We were not being unreasonable. We were simply asking her a question. Her turning around, storming off and acting like she was a victim of something was very over dramatic. The only way to explain it was she had some weird melt down, over something very small. Horrible experience."

"Very Bad experience, brought a EV801 Everlast Treadmill from Sears On line. ( NEVER DO IT)

On the very first use after we installed the machine made noises from all over, though I had a service plan with Sears they asked me to contact the distributor Dyaco who sent someone within a day, same problem after 2 days, called Dyaco who are refusing to provide a service call number or let me know when they can send some to repair it once more. Said it may take over a month to repair the machine?

Called Sears for a replacement/Refund, they cannot and have to wait for Dyaco to send them an exchange template.

So all the statement made on Sears Online about 90 days exchange is incorrect or MISLEADING.

If Dyaco/Sears does replace the treadmill it will be the same brand and model which I will definitely not be happy as per my bad experience with Dyaco and Everlast.
I had to talk to 12 support personnel at Sears and explain the same issue over and over again - 3 hours of waste time my time turned out to be more expensive than the machine.

Never buy a Everlast product or buy from Sears Online


"

"Avoid ordering from Sears if possible - they do not provide the customer service that they claim to. We ordered a toboggan in November, it was "lost in transit" (however I can't verify this since they don't provide tracking numbers). It took them over 2 weeks to get back to us that it was lost and never coming. They gave us a credit for the cost of it, because it was no longer available for purchase online. However, there are Sears stores in Ontario and Quebec that still have it in stock (we are in Sk.) but they will not ship to us from there - we would have to pay the cost of that shipping.

Typically when a business makes a mistake and loses something the customer already paid for, they make it right, at the very least.

I wouldn't recommend placing very much reliance on them"

"The absolute worst. DO NOT SHOP HERE. I had the wrong product shipped to me twice. Had to drive 30 minutes each way to return. Took 75 minutes at the counter for the first return. On the second return, they did not refund the shipping, even though my receipt and their own policy said they'd refund the shipping. Called customer service and was told I had to call back tomorrow. NEVER AGAIN!"

"Terrible terrible customer service. We bought a washing machine with a 5 year warranty, and a few months ago it broke down. Now it has been 6 weeks since they first came to look at it (they've come 3 or 4 times since), and they've still been unable to fix it. This incompetence means that we've been unable to wash clothes at home for the last 6 weeks, which is totally unacceptable. Furthermore, there has been little to no communication by them, and we have to call them ourselves to get any information on how long it'll take. As of now, they've delayed another 2 weeks, but I have my doubts that they'll ever follow through on the warranty."

"Ordered the item, was supposed to be shipped on 29 of October, it was never shipped and after waiting for 14 days, I ended up cancelling the order. I called them at least 7-8 times, the first few calls, they could not even find the order and the customer service was keep apologizing and telling me there is nothing they can do. next few calls they provided me a bit more info by saying that the vendor did not ship the product and they don't know when it is going to be shipped (now that is after 14 days of waiting)! They are the Biggest FAILURE in my online shopping experience so far!"

""I purchased an ultrasonic cleaner online from sears.ca and had a bad experience.
I know this review should be for sears.com but I do not differentiate; it's the same company.
I recommend to everybody to stay away from Sears.

Please read the following email I have received from them after I left a review on their website.


"Hi chigamoto,
Thank you for submitting your review to Sears.ca. We unfortunately could not publish your review on our site because it did not meet our posted submission guidelines. Please review the reasons below:

Your review refers to a customer service issue

We therefore ask that you please contact our customer service department in regards to this review.
Here is a summary of your review:



Really disapointed!
I ordered this product online and waited two weeks for it to be delivered to the closest store to me. When it finally arrived I picked it up and took it home. Unpacked it and plugged the device in just to find out that it wouldn't even turn on. Great... I took it back to the store where I was refunded the money without even an apology for the inconvenience or waiting time etc. nor been offered to get it replaced with a working product. The real surprise came after I received my bank statement. Sears only refunded the price for the product but not the shipping charge.""

"sears have a great deal when you use coupons usually coming with monthly bill and quick delivery. The problem is : brand are not as much as the bay, price match is not easy, coupon for rewards point usually ignored, The customer service is not quite responsible for me."

"Hi,

Don't shop for appliances at sears, they are scammers.
So our few month old dishwasher has problems, and it is still under manufacturer's warranty, so we call sears to get someone to come repair it. first they only have someone available in two weeks, so they send us someone to come on Saturday form 10-2.
At 10 in the morning we get a call from the sears technician INTIMIDATING us, yes you got that write intimidating us, he told us that if he comes and he finds no problems he will charge us $ 80! !!!!! believei t?
So we call sears customer service, and we tell them this, and they are confused too..anyways have two hours of putting our Saturday talking with them and their manager who pretends he has no clue what is happening w.r.t to this scam, says fine he will send the technician to come by 2 at no charge. then we wait. its 3 pm and no technician. then technician calls us at 3 saying that he does not know still whether this issue has been resolved he asks us "have you resolved this with sears customer service" so we have no choice but to call customer service, this time the manager changes his work back and forth saying that u will be charged and you wont.

So what did we do? We returned over $ 3000 of appliances we had recently bought from sears the next day. Don't shop at sears, their warranty is BS. Don't get fooled by their friendly warmth reception cause when you need your help even if your are covered by warranty or have purchased extended warranty, they'll give you troubleeee, stay away."