"SEARS OUTLET IS SELLING DAMAGED FREIGHT SALVAGE LABELED AS "REFURBISHED" AND "SEARS CERTIFIED." THE APPLIANCES ARE NOT REFURBISHED, NO ONE HAS CHECKED THEM IN ANY WAY, AND THEY ARE TYPICALLY BADLY DAMAGED FROM TRANSIT. THE PRICING IS REFURBISHED PRICING, WHILE SEARS PAYS ON THE ORDER OF TEN CENTS ON THE DOLLAR. THIS IS CONSUMER FRAUD."

"I ordered one couch and a dining set with 2 extra bar stools on 03/26/2018. They told me my couch was ready for pick up at the ontario, CA outlet off of vineyard and that my dining table set and stools were at the corona, CA location. Long story short, it's now 04/19/2018 and they still don't know where my dining table and stools are at. I went to pick up my couch at the Ontario location and my couch was on display with tears, stains and marks all over the couch. All the employees at that location advised me to still take it or cancel it and that it was the delivery guys fault that it was dirty (mind you, they had my couch sitting in their store on display for 2 weeks with NO barrier when they're supposed to have it fully wrapped and held in their back storage) There was a heavy set wanna be blonde with poor hygiene mis representing herself as a manager and supervisor. When we asked her to speak with a supervisor , she said there was no one else but her. (Of course, that was a lie because the real manager ended up coming up to us and trying to finally resolve the matter) They told me they cancelled it and they only refunded me for half of my purchase. As of today, they're saying they can't refund me because they can't find my merchandise. Don't buy anything from them! How it works is Sears contracts 3rd parties to sell their merchandise. They lose your orders and transfer you back and forth through different departments. The employees at those 3rd parties are all inadequate and have no proper training of customer service. I am STILL waiting on my refund which is now coming up to a month that they've been holding my money. How does that work? "

"I'm in need of a new refrigerator but do have to be a little budget-conscious so I went to the Sears Outlet in Newton New Jersey. It took almost five minutes before I found somebody to speak to. The employee briefly walked around with me to try and help me find a model without an external water and ice maker because I don't need one and then disappeared without saying a word. When I did find a few units that I was interested in there was nobody on the sales floor to speak to.

There are many other places in New Jersey to look for Discount Appliances and just about any store that sells them also sells out of the box and scratch and dent material.

First time going to a Sears Outlet and last time going through Sears Outlet"

"On Nov 23, 2017 we were delighted to find a Samsung Double Electric Wall Oven(NV51K7770DG/AA) on sale in AUBURN MALL 385 SOUTHBRIDGE ST AUBURN, MA 01501. We were trilled that we will be able to afford such a unit and install it in our new kitchen. We called the store asking to set up a delivery for us (since we live in Richmond, VA) and they informed us that , since this is a floor model and all the packaging was thrown out by the store associates after initial installation, we would need to come and pick up the unit ourselves. We still thought that we were in luck - we were about to border a plane to fly to Boston to spend Thanksgiving weekend with the family. So by the end of the weekend we made it to the store, picked up a beautiful oven, rented an SUV and drove through the night home.
That was in November. Now we are in March. In those four months we discovered that the store has sold us a DEMO (!!!!!!) unit as a floor model. Unfortunately, as confirmed by Samsung rep, this DEMO NEVER was supposed to function as a real oven. We have been talking to Sears customer service, the store, Samsung for all this time without any resolution. Sears customer service tells us to call the store, the store does not pick up the phone, we leave messages and no one calls us back. Needless to say that this will be our last purchase in Sears outlet for ever!!!!!
"

"Since I am in Denver, Jeanette was kind enough to take pictures of the unit, check to see that it had never been used (the water lines were still plugged on the end, etc), and give me more info in general. She was so helpful and I want to thank her for her time."

"Well after going through the flood twice in 18 months in Houston has never been so hard. Having two children to be uprooted from their house, and trying to rebuild your life, I would have never thought that a corporation like Sears would be such a disappointment.

I ordered a 36" hood vent on 11/17/17, and after a couple of weeks, it finally arrived, however it was damaged upon arrival. Being in distribution, I refused the shipment, which is an everyday transaction for me. After contacting customer support, there was still no resolution to the part.

They were unable to tell me if and when a replacement would be shipped, and if the Item I refused was ever returned to the location.

I was informed that I would have to wait 2-3 weeks until the item was returned to the location to determine a resolution to the issue.

This is completely unacceptable.

I am not happy and I am going to leave the vent part on my door step until sears outlet picks it up and going to investigate further on what I may do on my end. It is just hard to swallow after the floods to see how companies online may do this to consumers, and all I can do is write a stupid post on the internet?

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"I purchased a new refrigerator and the motor that powers the ice maker died 2 weeks after bringing it home. They sent someone to install a new motor, it worked for 2 months. Warranty or no warranty, a brand new refrigerator shouldn't stop working within a year. "

"Experiences may vary with individual stores and I've purchased a few things from the North Charleston store (Lands End things, small items). Have been looking for a specific size appliance for my deceased parents' home and the website has always been "behind", "incorrect", etc. according to the folks in the store. In week hours of yesterday,I noted what I needed on the website and it said it was available in the NC store. Price was $575.00. I logged in and tried to complete purchase. Entered c. card info.. and as I tried to complete sale.. it kept saying " enter valid name". I tried my name, my husband's name.. all corresponding to the names on the card. It never did indicate that the sale "went through". Giving up.. I went to bed. Called the store right before opening time to confirm that the item WAS there. Got the standard recording. After opening time, the phone answered to complete static.. using both our phones. Husband decided to take a chance and drive the 14 miles to the store as I had an appointment elsewhere. He called from the store.. said the item was indeed on floor but the price was $639.93. I told him to ask them to pull it up on line as they had done many times before in trying to locate what we needed for this 1960s house we intend to sell soon. He said they said they could not do that. He purchased it at their stated price. When we picked it up last evening, I asked the manager why they could not pull it up online.. she said because it was not online if it had been sold. But it WAS online when he went into the store yestereday morning. And for $65 less. She said to contact customer service. Reading online reviews I figured it was a total waste of time.. but I'd give it a shot. Had tried to talk to customer service yesterday before he headed to store and with both Sears and Sears Outlet cs... the operators were absolutely unintelligible. I am not deaf.. but I simply could hardly understand either.. and finally had to just give up and try to be polite without saying "Your English is simply not good enough to be doing this". I appreciate anyone wanting to work.. but Sears Tech dept is cutting costs and it is really hurting their image. I understand theOutlets are a separate company.. but whomever... it is a bad situation. Looking at the sales receipt, I see he purchased the 3 year protection plan.. but you cannot really read the receipt where they just drew a line from the warranty agreement, etc. over to a circle drawn over details where there was no ink in printer! No way to know or pass that information along to new home buyers. I called customer service this morning and received a complete run arround.. price online is not price in store, etc. etc.. But, I TRIED to purchase on line 9 hours before... YOUR system was not working. Ironically last night the same oven we purchased is now listed at $1099. And there is NOT another one in the store. It looks as if they realized someone tried to buy it at that location 3 times.. so we'll just boost the price. Others that are reconditioned or have dents are at other stores for the 639 price. Still, this one.. a floor model said it as $575. Trust is a major issue with any retailer and I am sad to say that the Sears name , which used to be trust itself, will likely never recover. With 400 stores now closing , these outlets are going to be "dumping" a lot of appliances. It may look like a tremendous savings. but I think next time we will just wait on a local retailer or Lowe's or Home Depot to order an item if it is an odd size, etc.. There is price for frustration and anger.. and perhaps it is not worth it. With one thought.. the manager of the North Charleston store said she had been there for only three days and there were a lot of changes due. She is NOT kidding. For the most part, the staff there need some serious training.. or they need new employees. Still... policies come from the top.. and not sure this corporation or whatever they are, are trustworthy. Seems like false advertising to post a price and say it can be picked up that same day at the store.. but then raise the price once you get to the store.. when it is their website technical issue at fault. And staff should pay attention to the receipts they hand out.. if it's not legible.. learn to change the ink cartridge. "

"Hi yes my name is Aniyah I shopped at the local Sears outlet store in timonium there is this worker named Ashley who is entirely disrespectful & has a nasty attitude , she avoided helping me and said she was going to lunch and left into the back with a older man who had claimed to be the sales manager I just think she gives poor help and has a very nasty attitude and instead of helping me she was folllowing around the older male who claimed he was a sales manager I just think that is very unprofessional that you can follow around another worker instead of helping your customers whoever there was a young light toned female there I think her name was Anita she came across me very polite and full of smiles and was with threw my entire walk threw the store , she even picked out the best fridge for me but unfortunately my card was not in use so i apologized for the inconveniences and she told it was fine that it was no problem and told me she would put my iteam on hold till I came back for it
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"The delivery people damaged my refrigerator when they delivered it and now they refuse to fix it. I've spent about an hour on the phone being transferred between the store, the deliver service, the repair service, the tech team, the customer support team and the store manager. Each department blamed the next one and they refuse to repair it. My only option is to return it within 30 days for my money back MINUS the $89 delivery charge.
After shopping at Sears for 40 years I'm done. If they damage it and won't repair it then there is no reason to ever return. "

"I bought a pair of washer and drier and also purchased the delivery. When they got delivered, the driver told me he needed to charge me $50 cash to install, otherwise, he would just drop the machines and leave. I could not do it by myself and needed to use them the same day, so I had to let him do it and pay him cash. Because my washer was qualified for Samsung recall, so the delivery/installation fees would be covered by Samsung. However, the original receipt doesn't say 'installation'. I called the store manager to write a letter to explain but he was very rude and saying they cannot do it no matter what. I mentioned the driver did charge me money to install, he did ask me for the receipt number but still saying they could not provide anything. So I wasted $130 for delivery and installation. I still do not believe they could not do anything with it. For a big company like this, they did not give me a reasonable solution. I did not have any customer service experience like this in other big chain stores. I will never go back there again."

"Four weeks to ship, wrong product. Local store never called to notify about product arriving anyways. Called to cancel for refund, been a whole month without my money back. Better to buy from elsewhere."

"Did a quick search for end of the year air conditioner pricing. Found a great deal on a NEW Kenmore Elite. Cool! Price was low but not too low as to question it. Noticed it was through Sears Outlet store, and assumed it was just a division of Sears. But a Kenmore is a Kenmore, right? So I got it. Received it quicker than expected. When I opened it there was a sticker that read that one of the features was disabled. It was the primary feature that allowed you to use your smart phone as a controller,cool. But it was NEW. Disabled? Didn't say that on the website! As soon as I turned it on, the fan was making an ugly noise, this thing isn't long for the world. Called the number listed in the product manual and got such a run around for 20 minutes before they asked me to call back later because she couldn't solve my problem. I was extremely polite and professional, I just wanted to return the unit. How is this difficult? So I called back later and got the exact same type of run around. Over 30 minutes of time and they wouldn't solve the problem. It became clear I was given an intentional set of road blocks which they new would dissuade me. I called my local store, told them my issues. They said it sounds like a bad unit. BUT AS SOON AS I MENTIONED IT WAS FROM THE SEARS OUTLET STORE THEY MOANED. It is a different store not affiliated with the Sears retail stores. Now I won't buy any thing from Sears online, because I can't trust it. My kitchen, laundry, and garage are filled with Sears products. Why does Sears Corporate allow this to happen to this name?"

"The worst customer service ever. They do not update you on item purchases. After one month I am still waiting."

"Purchased an AC unit 3 weeks ago, has yet to be shipped. I called in almost daily after the first week, the only response I got was "we will contact you with updates within 24-48 hours" or "we have acknowledged your concern"... I am still waiting for my order to get shipped, this is 3+ week now, unbelievable. The most frustrating part is they don't care, and shoots you away when you call with false promises of finding out what the problem is. Incredibly frustrated, please be careful purchasing from these guys. They hold onto your money and doesn't make an effort to ship, and they don't even have the courtesy of informing you about delays or problems. You will just sit there and wait wondering where your order is.

Stay away from these guys, simply incompetent shipping system and customer service. "