"I ordered a refrigerator on Nov 23. It didn't arrive till Dec 23rd and came damaged. The delivery crew were easy enough to deal with and suggested I not accept it. The refrigerator had barely a flap of cardboard there to protect it but I figured I was fine and would get a refund and purchase another refrigerator.
I was told they'd refund my money but here I am three weeks later with no refund or any promise when it will happen. Their customer service center throws the blame on some refund processing department who aren't available at all to customers and they make no promise whatsoever when it will take place. Who takes three weeks+ to process a refund ? The last note I got a week ago said I should wait 24-48 hours.
I finally got a refund processed. The helpful step was getting ahold of a store manager at the original store. It was still far more work then it should have been. There seemed to be nobody of any authority you could speak to at their customer service line. They were only capable of sending off requests to some group that did the actual processing."
"This is definitely one of a very wrong places to buy. Don't expect even simple apologizes for a deliberately misleading information. If you didn't agree to their hype you can go, nobody is interested in a customer who asks questions. Once you paid, they don't even bother to pack your items in a plastic bag. Take them, if you like, into your pockets.
Bottom line: go to another store, Lowe's or Home Depot perhaps. Anything but Sears outlet."
"I LEARNED THE HARD WAY TOO. I SHOULD HAVE READ ALL THE NEGATIVE REVIEWS ABOUT THIS JOINT. SURE ENOUGH THEY BURNED ME TOO. PURCHASED A FRIGIDAIRE FRIDGE FROM THEM.
TWO WEEKS LATER IT STARTED LEAKING WATER FROM THE INSIDE OF THE FRIDGE. I DON'T EVEN HAVE AN ICE MAKER IT JUST DECIDED TO LEAK WATER??? THEN THEY TELL YOU TO CALL THE MANUFACTURER TO HAVE THEM DO A SERVICE CALL. OH YEAH THAT ANOTHER WONDER IN THE MAKING 3 PHONE CALLS LATER A WASTED AFTERNOON AND GUESS WHAT NO ONE SHOWED UP.
WHAT A BRILLIANT WAY TO HONOR THEIR PRODUCT. WELL I WILL TRY AGAIN TOMORROW AND IF THEY DON'T SHOW UP AGAIN WELL JUDGE JUDY SEE YOU AND THEM IN COURT I THINK I CAN WIN THIS ONE. MY RECOMMENDATION DONT BUY THEIR GARBAGE."
"DO NOT BUY FROM SEARS OUTLET. SERIOUSLY, I WISH I COULD GO BACK IN TIME AND TO 15 DAYS AGO AND PREVENT MYSELF FROM BUYING FROM SEARS. I have been on the phone and email to them no less than 15 times trying to get back the GROSSLY overcharged tax to my purchase. That they charged $30 in tax over what they should have is FRAUD and wrong to begin with, but the ridiculous treatment I have had to endure since then is beyond reason. I STILL don't have the refund back, and they to top it off I had a person yesterday assure my credit will be to me in 5 days, then this morning I get an email that they have sent me a credit of only $11. I"m convinced these guys are a sham, fleecing profits by padding the cost of the sale, then making it impossible to talk to any representative that can actually do something about it, and making promises that they will take care of it and then don't. Don't even get me started on the product - The people who delivered my washer wouldn't hook it up because they said the hoses that came with it are too cheap and crappy to use. WTH!!!??? I wish I could give negative stars for a rating."
"• The online website of Sears Outlet is not good in the first place, but I found an attractive price for a new gas dryer including a poorly described item called “delivery” for a total of $550. Since the price was very competitive for a new item, I contacted the online chat and tried to clarify what is included and what is not. The lady there said everything is included, even the installation and removal of the old dryer. As I couldn’t quite believe it, I explicitly asked whether the installation would also include the hook up of the gas line with all materials necessary and the lady confirmed this once again. Cheerfully I placed my order.
• A couple days later the store that Sears had engaged for the installation called and said that I needed to provide for the upcoming installation a brand new gas connector kit for $32.98, which I agreed to buy, even though it did not sound right, given the promise of Sears’ support chat lady.
• Another day later the store that Sears had engaged for the installation called again and said that I needed to purchase the installation in order to actually get the dryer hooked up when it will be delivered. And there would be nothing they could do, because they were only the middle men. So I ended up paying another $20. Since this did not sound right at all anymore, I contacted Sears support and requested a compensation or remedy for this. Now they said the chat lady had been wrong and the installation was not included!
• But then, when the “installation team” finally appeared they explained that they would not be able to actually install the dryer, since the shut-off valve of the gas line would be 3 feet too far away from the connecting point. They dropped off the item and left.
• As a result I had to hire a third party plumber on short notice for $245 to get the item installed (by now I was paying the third time for the same thing). The plumber explained that he often deals with this issue and always Sears’ “installation teams” are involved. He also stated that there is no code requirement regarding the distance between the shut-off valve and the connection point. It is a mere Sears regulation, if there is one actually.
• Since the old dryer had not been picked up, I had to make 6 calls until I found a person at Sears, who was able to find and talk to the team, which Sears had engaged, to schedule a pick up date for the old dryer. I had to find out that nobody in the service team really understands the Sears organization.
• After all that I attempted another 3 times to call Sears in order to express my dissatisfaction and explain how I incurred such high cost all because Sears claims services, which it simply will not deliver. For the inconvenience incurred I was promised to get a $80 reimbursement, which is nothing in comparison to my cost incurred."
"I bough a fridge at the sears outlet. I am not able to leave a review due to an error stating I have too many characters??? i would be happy to send whomever can assist my statement.
"
"Purchase a stainless steel Kenmore Elite 30 cu ft refrigerator from Sears Outlet, I purchased NEW INBOX. After about 12 days when not delivered to my shippers in Miami (I Live in the Caribbean) I started to asked Sears what was the problem, after many calls, Customer Service suggested that I contact the Meddly store in Miami. After many attempts and a couple of day someone at the store finally answer and said they sought it out, I explained to the gentleman that I live in the Caribbean and please ensure my that unit was and package was not damage, after about 30 min on hold he said everything was great and he is watching the unit and its find, I asked how could he tell, he said he can see the unit and I responded that I thought it was in a seal box, he said no. That they only sell used and refurbish. I explained that I choose and paid for NEW as reflected on my invoice. He insisted he only sell used and refur. and I indicated not send anything other than New to my shippers since they will not accept anything other than NEW Inbox. He became upset and hanged the phone up on me, I immediately contacted Sears Outlet Customer Service and Explain AGAIN the whole Story. The guy then tried to call the Store after hold for about min while he tried to contact the store, when he finally got in contact and give the order number, the guy at the store just hanged up the phone on him, customer service to was upset and logged a complaint. as weeks goes by I contacted customer complaint a lot of time racked up over $300 in phone bills and everytime I have start all over with the story, today I was tod for the 3rd time that I have to wait 48 hours for the store to respond so I can get my money back, this was done 3 times before, I have asked to speak with a manager or someone with authority with no luck. they provided me with the store number AGAIN and asked that I try to call the store since they could not get in contact (What SHAME Sear, if Sears CUSTOMERS SERVICE can't contact the store why would you think that I can ) they offer me 10% credit not exceeding $150 for my problems, not taking into consideration my credit card interest rate/delays/ phone calls/ time wastage etc. No wonder WHY SEARS is Crashing You Guys are A bloody Mess"
"We recently purchase a Kenmore refrigerator from a Sears Outlet store in Corona, Ca. We purchased a 5 year extended warranty feeling satisfied that if anything happened they would resolve the issue. It seemed like a good deal at the time but after about two months it started making a lot of noise and icing up in the freezer. It also stopped cooling. We called the repair number and asked for a service call. They gave us a date two weeks away. We were shocked. How could they let us down like this? We had to go and buy another refrigerator just to wait for the Sears service call. After two weeks they never showed up. They claim all their repairs are done by third party contractors and Sears is NOT RESPONSIBLE FOR THE REPAIR WORK. So we had to call the repair company to reschedule. I will never buy another thing from Sears."
" Two delivery men came into my girlfriends house last week for a scheduled delivery. She was alone. After entering and being what she described as "very rude and impolite" they found the valves to which they were going to hook up her new washing machine. After surveying the situation, they told her that hey could not install her washing machine because the valves in her wall had corrosion on them. (we later sought a second an third opinion, both were plumbers and neither found any corrosion on either valve. They explained it was simply paint and that the valves were in good condition) So after lying to her that the valves were corroded, they prompted that they would install the washer anyway if she gave them more money "off the books". After asking them to clarify what they meant and being told again that they would do what they came to do if she gave them extra money on the side, she told them to leave. They began to try a negotiate a price with her, to which she repeated that she wanted them out of her home. After they eventually left, he called me immediately telling me how intimidated and uncomfortable they made her feel in her own home. I can't tell you how infuriating it is to find out that your girlfriend who is a single mother was taken advantage of in her own home. It is unacceptable to say the least. On top of that, after filing multiple reports with sears and their 3rd party delivery service i got a very nonchalant email reply telling me to let SEARS know when she gets the valves fixed so that they can send another delivery team out. And oh yeah, offered us a $50 gift card. What a joke. The behavior of the delivery men was completely unacceptable and the response from SEARS has been almost non existent. Its 2015 and a single mother can even have a product from a company as big as SEARS delivered to her home with out being taken advantage of by the intimidating, money hungry delivery men....working for the delivery service that SEARS employs. i rate them at a negative 10, all parties would have been better off if this interaction had never happened, and we had taken our business elsewhere in the first place. So if you are a female, or any person who is not trying to get schemed don't shop with SEARS."
"Worst experience I have ever had purchasing online!
The item they were selling and I ordered was not even in stock, but they didn't inform me for about 2 days after the order and using my $ and I am still unable to use it to purchase the item somewhere else....
Customer service extremely poor and unable to help - of course the is no manager available to speak to....! "
"After buying from SEARS Outlet, I am in deep regret. Worse experience ever with a department store. They sell junk! and expect you to keep it. Spent over $700 for a broken washer! Unbelieveable. I read bad reviews and didn't expect it to happen to me, well I was wrong!
I have reported to the BBB and Federal Trade Commision.
I will recommend you do the same if you have been cheated out of your money. SEARS Outlet, professional scam artist, will rob you blind.
Sell Broken Products + 3 Day Return Policy = SCAM
ZERO STARS!"
"Absolutely terrible. Avoid at all costs. I have fought with them for the past 2 weeks about my washing machine and I keep being lied to. I couldn't tell you about the product because I don't think it even exists!! I would give zero stars if possible."
"I ordered a floor model freezer (like new condition) on the website and had it shipped to me. When it reached my local warehouse they called saying it had been damaged in shipment - they banged up the stainless steel front - and did I still want it? I said no and they cancelled the order. But now they tell me I have to arrange for a refund from the store where they shipped it from - that I never set foot in and don't live anywhere near - and they don't know where the freezer is so they won't issue the refund. Mind you I NEVER had possession of this freezer but they're holding my money while they look for it. Very unprofessional. "
"We were encouraged to buy the MP plan before 30 days was up on our kenmore fridge from the outlet center. LONG story short, after it was delivered with the control panel not working, repaired 3 times ( the last repair person also broke the compressor while here) the deemed it unrepairable. Time for a brand new replacement right? After all that is what the Master Protection plan agrees to!
NO - we were told our manufactures warranty trumps our Master protection plan for a full year. Which means...no new fridge. We have to take our broken fridge back and use that money as a credit towards another outlet fridge. What is the point of buying the master protection plan? If it just means I am needlessly double covered? This is ridiculous....we are going on 30 days and counting now and I will NEVER buy from sears again.
On top of that when I called last Friday to process a replacement for our fridge I was told by an employee that it would take 48 hours to process and get our money. We woke up the next day realizing the compressor had gone out and my wife called (on Friday) and asked if they could expedite the replacement money so we could get a fridge since the repair person broke the compressor and we had a warm fridge. They said it hadnt been processed until that morning and it wouldnt be until Wednesday that they could have the money ready. We called today and was on the phone for 2 hours with the only knowledgable representative we have spoken to. And she said there weren't any notes in the system at all and then told us about how the manufactures warranty trumps the Master Protection Plan.
My family is coming into town tonight for a full week from out of state and we won't have a fridge. BEYOND FRUSTRATED. This has taken 30 days to get to this point."
"I would NEVER use a Sears Outlet again. I had a TERRIBLE customer experience at their Galleria-Alpha Road store in Dallas. I was told I was a liar, hung up on twice, and was told “I am done with you” by their General Manager (Rusty). I know my temper was high and I was not fully composed – but as an employee representing a store brand, I do not think it is a good idea to yell at someone, call them liar, hang up on them and state you are “done” with them. Not only was the fridge I ordered delivered BROKEN, Sears seemed very reluctant to work with me to repair. I also purchased a washer and dryer and told I could pick up at the “Sears Warehouse in Grapevine and yes they are open on Saturday”. Upon driving to the location & finding it closed, calling the Sears warehouse and CALLING the Sears Outlet Alpha Road store (the original purchase store) I was told by each that the warehouse was indeed closed. After several back and forth calls, I was done and no longer wished to purchase the washer and dryer but would rather find a better store to purchase from. I asked them to cancel the order. Not FIVE minutes later, the sales manager from the store left me a voicemail stating that they had given me the WRONG ADDRESS THE ENTIRE TIME and I could still go pick up my items. Therefore, they had not canceled my order liked I had requested. It took me driving to the store and meeting them in person to get my refund.
The WORST part of the entire situation? The Sales Manager firmly told me this was the same level of customer service that Lowe’s or Home Depot would provide to me. Well, I find that very hard to believe seeing as that SAME DAY after 2 pm I drove to Lowe’s and was able to purchase, deliver, install, and run my first load of clothes all in the SAME DAY by 9 pm. It was super easy with wonderful customer service. So it may just be me, but I do not believe that LOWE’S would appreciate a SEARS sales manager stating they provide the same level of customer service. I may just call Lowes and ask.
I am also STILL waiting to receive a call from Karen Johnson, who I was told is the District Manager and would be calling to resolve the issue herself and get my feedback.
"