"European boutiques using Farfetch seem to hide behind the website and as they do not really deal directly with the customer, they will hide behind the wall and not provide any sort of service if there is an issue.
More often than not, the items sent out are damaged or soiled or have defects of some kind.
Even if they admit the defect was known at time of shipping, they will not refund your shipping if you return the item.
Neither the boutique or Farfetch will take responsibility.
If im interfacing with Farfetch, i expect something from Farfetch, as they are the representative. They will not provide a direct contact with the boutique yet will happily use the 'its not our fault, its the boutique's fault' line.
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Farfetch responds to negative reviews (on other review sites) with canned responses which they do not follow up. Its only for show to make it appear that they care, but they really dont.
Buyer Beware.
If you choose to purchase through this unscrupulous site, be prepared to live with the consequences"
"I ordered a pair of boots, 400£+, paid for delivery etc and on the day the boots were supposed to be delivered to me I just saw the UPS truck turn around and leave my street without stopping. Then the status of my order was changed to "Refused to accept the order. Had not placed order. Returning item to sender". I had paid 400£ for these boots, I sure wanted to have them and had not entered a random street address either! I immediately contacted UPS to check, as it sounded like it was a mistake on their end. They said they were ordered to hold the goods and eventually to return them to sender. Sure, on the evening when they were to be delivered, 7 days after I had placed the order, they miraculously decided they want them back. I spoke to Farfetch, they said the issue was with UPS. Got back to UPS - the issue was with the sender. You can guess how this ended - boots got back to Italy and I was only refunded the amount of the item, not the shipping cost. I had to chase the support person to have them refund the shipping as well.
But that's not where it ends. A few days ago I decided to buy a pair of trousers. Placed the order, paid with paypal, all good. 30 minutes later I received an e-mail that the order was cancelled. Tried again with my card - same thing. I had opted for boutique delivery, so I decided to try and have it delivered to my door instead. Tried again with paypal payment - cancelled. Card - cancelled. I waited for a day, then asked my friend to pay with her card and see if she will be allowed - cancelled. During this period I spoke to a few support representatives and they said my payment was refused. Well, I had just used that card to buy x-mas presents and had had no issues whatsoever. Farfetch also refunded a few payments, which means they were actually completed. Last time I spoke to support, they mentioned their "goods are expensive and they need to make sure billing address is fine". They said in order for my payment to go through, I would have to send a copy of my credit card and a utility bill. Not only did I not receive my 400£+ order, but I had also been blacklisted! Awesome service, Farfetch! I currently have more than 1000£ being blocked by them and it is Christmas time, so this makes it even more ridiculous. Don't ever buy from them, horrible retailer!"