"Purchased a sleep # bed on 10/15/2015. Have heard nothing but excused for a new computer system that was installed. They called last week to set up delivery and set up of bed, inquired about sheets and protective cover. Was told that is a separate department, I would have to call customer service. Have called customer service twice and online chat once, no one can tell me if I will get sheets in time for arrival of bed install. All they say is it is ready to be shipped. The last person I talked to (Josh - Live Chat) indicated there was nothing he could do to track order, and told me it was my choice, when I informed him I would refuse bed and cancel order if bed showed up before bedding and no way of tracking if and when bedding would arrive.
Very Poor Customer Service
This is my third Select Comfort bed I have purchased and will be my last, also won't be giving out referrals any more.
Oh Yeah - That's My Choice"
"I purchased a bed and exchanged it for another. I was never credited the full amount for the first bed, and I spent over a month and a half talking to their customer service department trying to figure out why. Two months later an a certified letter I still do not have an answer. Do not buy from this company!"