"Used the online feature and had great feedback instantly from them! Did a follow-up with their service and parts department and they had good customer service! As long as the personnel who answer the emailing function on a better more professional manner then it will allow for a more streamlined customer base! But nevertheless, they were a great team!"
"NOTHING BUT THE BEST SERVICE .... SEHR NETT"
"Repeat customer, I have always had a great experience with them! OEM parts, fair pricing, and fast shipping!!"
"I appreciate being able to navigate the parts website at Serra Toyota. The shopping experience was real easy from beginning to the checkout! Also, I received my order the next business day after the order was confirmed as received and shipped! Thanks, Serra Toyota of Decatur! "
"Good part locator online. Shipped out as stated. "
"Great seller would recommend "
"I ordered a part for my Toyota. After I submitted my order with a vin, I was reached out to and told the part I ordered didn’t fit my vehicle and was given the correct part number to reorder! I wasn’t charged the first time also which made things easy. Shipping was super fast and the product is exactly what I needed!"
"ordering was easy and I had no problem but now I'm a little nervous ==its going on 3 days and I've checked a few times and there still is no tracking number or shipping method Hopefully something will show up soon ==I don't need it right away just want to feel good about ordering online Thank you for your concern
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"Great prices, usuallywhat I need is in stock, WIN-WIN!!"
"Good communication. Received hoods as described."
"I’ve ordered TRD oil filters from them twice and they have the best price and best shipping I can find. Great service. "
"Great experience. From pricing, ordering, following through to packing, Serra get the A+. Thanks Eric!"
"Excellent customer service with fair prices and prompt shipment of parts, along with top tier knowledgeability along with concern for the customer and their needs. I’ll continue to order parts with Serra Toyota without reservation. "
"I bought a cargo hammock for my RAV and it is a great little extra to have. I keep jumper cables and a gas can and this keeps them from rolling around in the back. I also got a really good deal going through Serra Toyota of Decatur compared to everywhere else. Oh, and it arrived very quickly. Thanks; love it."
"Always great service from this dealer!!!"